Microsoft Endpoint & Workspace ONE Specialist

Microsoft Endpoint & Workspace ONE Specialist

Category: Service Desk / End User Services Main location: United States, Virginia, Reston Position ID: J0626-1752 Employment Type: Full Time

Position Description:

CGI is seeking an Microsoft Endpoint & Workspace ONE Specialist to support a large scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!. This role is located at a client site in Reston, VA. A hybrid working model is acceptable.

Your Future Duties and Responsibilities:

This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment.

Required Qualifications to Be Successful in This Role:

• 2+ years of relevant experience • Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune • Experience supporting and troubleshooting Apple macOS environments • Mobile device management and support for iOS and Android devices • Ability to monitor system performance, compliance status, and operational health • Experience analyzing logs and collaborating with engineering teams to resolve incidents • Understanding of endpoint security controls, policy enforcement, and compliance requirements • Strong troubleshooting and root cause analysis skills • Experience documenting incidents, resolutions, and operational procedures with attention to detail • Familiarity with IT Service Management (ITSM) processes and change management practices • Experience working in enterprise cloud environments, preferably AWS based organizations • Knowledge of ServiceNow for incident, problem, and change management processes • Strong written and verbal communication skills Desired Skillset: Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in Computer Science, Information Systems, or a related field.

Skills:

• Incident Management

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.