Branch Manager

Build your best future with the Easy Ice team—Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive pay Excellent Medical/Dental/Vision/Group Life 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Hands on experience that promotes a growth‑oriented culture Personal growth opportunities which encourages employees to “think outside the box” Challenging and meaningful work that fosters learning and development Fun fast‑paced company culture and work environment Collaborative team environment to support and mentor each other Check us Out: Easy Ice Position Summary The Branch Manager’s primary responsibility is to provide direction, ensuring its Team represents the best options for our service offering. In addition, this position is responsible for the oversight of customer service issues, including all requests by customers of Easy Ice for upgrades, downgrades, relocation of ice machines. At Easy Ice, we view ourselves as an extension of our customer’s operations team. It is the Branch Manager’s responsibility to establish a positive foundation with the management team to promote lasting business partnerships with our customers. The Branch Manager will continue to drive business growth responsibly while ensuring a customer experience that is unparalleled in the industry. Essential Duties and Responsibilities Maintain vendor relationships Review metrics and define any potential anomalies that could affect the business P/L review Maintain proper inventory levels, efficiencies in tracking Maintain a safe work environment Ensure branch readiness by providing employees with the tools to do their job, i.e., training, vehicles, equipment including a clean and healthy work environment Oversee branch processes and make improvements to ensure the most efficient standards are maintained Identify employee and customer concerns to provide resolution and guidance for a solution Promote growth and positivity within the branch Ensure qualified personnel and correct staffing levels are maintained Ensure sales and billable service goals are established and met on an annual basis Monitor Branch collections Contribute to the corporate team effort by performing other duties as assigned Generate and implement new team ideas for company growth Project a positive Easy Ice brand image Position Qualifications Education: High school diploma or equivalent, required; advanced degree desired. Experience: Six plus years of industry experience required. Additional Required Attributes Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi‑line phone systems The ability to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience A desire to continually increase one’s knowledge of the industries we serve; and, the products, services and processes our company can produce A self‑motivated and disciplined individual who will work well independently and as a team member. Clear and professional communication skills, both verbally and in writing, as well as excellent interpersonal skills Work Environment and Physical Demands Works primarily in a climate‑controlled environment with minimal safety/health hazard potential Sedentary, sitting, walking Sits for extended periods of time Occasional travel Must be able to work for prolonged periods of time on a computer monitor Equal Opportunity Employer Statement Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr