Customer Liaison

Job Description

Job Description

One Company, One Driving Force.

With a rich history dating back over 45 years, Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. At Plasman, you will work with the world's best and brightest to shape the future of our global company. Our employees come from rich and diverse backgrounds working collectively together for the success of one company. We believe the most impressive thing we’ve built is our workforce. And together, we will accomplish more than ever imagined. ™

We are Plasman. And we are One Driving Force.

Plasman is currently seeking a new member to join our QUALITY team as a:

Customer Liaison - BMW Account

Join our dynamic team in the role of a Customer Liaison for the BMW Account and contribute to our ongoing success in delivering top-tier manufacturing solutions for the automotive sector.

Key Responsibilities

• Ensure compliance with BMW’s quality standards by managing customer-specific quality assurance activities.

• Act as the key liaison for BMW, facilitating communication and collaboration to address quality concerns and improve satisfaction.

• Perform root cause analysis and implement corrective and preventive actions tailored for BMW’s requirements.

• Develop and maintain control plans and FMEAs specific to the BMW account, ensuring product and process integrity.

• Support new product launches by ensuring quality processes are aligned with BMW’s expectations.

• Conduct regular audits and quality assessments to ensure adherence to internal and customer-specific standards.

• Ensure a personal and associate awareness of all quality and business-related operating systems (ISO/IATF).

Qualifications, Skills and Experience We're Looking For

• Post secondary degree or diploma in engineering, business or related field is preferred; a combination of education, training and years working experience will be considered.

• Proven experience in quality engineering within the automotive industry, BMW account experience is a distinct advantage.

• Minimum 5 years' experience in account management, preference to those with international or global account experience.

• Strong analytical skills with the ability to interpret complex data and develop actionable insights.

• Exceptional communication skills to effectively interface with clients and internal teams.

• Proficient in the use of quality tools and methodologies such as Six Sigma, APQP, and PPAP.

• Comprehensive understanding of automotive quality management systems and standards.

• Ability to travel to customer and supplier locations as necessary.

• Demonstrated capability to work collaboratively within cross-functional teams.

• Strong familiarity with BMW’s production system and methodologies.

Plasman values and supports the unique talents and strengths that each employee brings to our organization. We invest in our people and give them the tools they need to achieve success in their career.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER If you need an accommodation for any part of the application and hiring process or have any questions, please contact HR.

Thousands of Innovative Minds. One Driving Force

Visit our website at plasman.com to see our capabilities and the culture that creates it.