BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Benefits And Eligibility SpecialistJob Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 595 South Dragoon Street, Benson Arizona 85602Salary: $18.6159 Hourly Grade: 18 Closing Date: August 19, 2026Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov.If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients. This position is an in office position.Job Duties: Essential Duties and Responsibilities include but are not limited to:Working in a fast-paced office environment, assisting clients in-person and/or by telephone.Attending paid classroom training with on the job training (learning by doing).Providing excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.Adhering to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.Knowledge, Skills & Abilities (KSAs): Knowledge in:Customer service practices.Computer navigation of various software application, including but not limited to Google Suite or Microsoft.Skills in:Professional written and verbal communication.Customer friendly, empathetic and patient.Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.Core math skills, including but not limited to, addition, subtraction, multiplication and division.Ability to:Evaluate and make appropriate decisions (or determinations).Access, maintain, review and interpret information.Work independently as well as interacting with others on a team.Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.Selective Preference(s): The ideal candidate for this position will have:One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.A High School Diploma or GED.Pre-Employment Requirements:Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include:Affordable medical, dental, life, and short-term disability insurance plansParticipation in the Arizona State Retirement System (ASRS) and long-term disability plans10 paid holidays per yearPaid vacation and sick timePaid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.Deferred compensation planWellness plansTuition ReimbursementStipend OpportunitiesInfant at Work ProgramRideshare and Public Transit SubsidyCareer Advancement & Employee Development OpportunitiesContact Us: For questions about this career opportunity, please contact Jason Hamm at View phone number on click.appcast.io or View email address on click.appcast.io.