Body Shop Assistant / Collision Center Concierge - Bear Collision

HERTRICH Family of Automobile Dealerships

Job Description
Job Description
Collision Center Concierge / Body Shop Assistant
Customer Advocacy | Collision Support | Full-Time
NOW HIRING – Collision Concierge! Customer Care | Insurance Process Support | Career Growth
The Hertrich Family of Dealerships is seeking an organized, compassionate Collision Center Concierge / Body Shop Assistant to provide personalized support to customers navigating a total-loss vehicle experience.
This unique role serves as the customer's consistent point of contact -helping organize next steps, coordinate communication, and provide support from the total-loss determination through the replacement-vehicle process or other resolution.
This is not a traditional sales or appointment-setting position. Your focus is customer advocacy, coordination, communication, and follow-through.
Why Choose Hertrich?
Competitive Pay
Medical, Dental, Vision & Life Insurance
Short & Long-Term Disability Plans
401(k) with Employer Match
Paid Vacation, Holidays & Sick Time
Employee Vehicle Purchase Discounts
Career Growth Opportunities
Hertrich is a third-generation, family-owned automotive group with 24 dealerships, 15 collision centers, and 18 automotive brands . We proudly support 90+ local charities and organizations while building a culture based on integrity, accountability, teamwork, and exceptional customer care.
What You'll Do
Provide empathetic guidance following a total-loss determination
Help customers understand general insurance-related next steps using approved guidance
Coordinate with collision staff, adjusters, lenders, and other appropriate contacts
Track documents, questions, rental deadlines, and next actions
Understand customer transportation needs and replacement timing
Introduce interested customers to the appropriate Hertrich dealership professional
Ensure handoffs are completed and commitments are followed
Maintain accurate customer records, permissions, case status, and outcomes
Follow up through vehicle delivery or another documented resolution
What We're Looking For
Exceptional phone, written, and customer-service skills
Empathy, professionalism, and sound judgment
Highly organized with persistent follow-through
Comfortable coordinating multiple customers and locations
Strong computer/CRM skills and willingness to learn
Collision, BDC, customer relations, or business development experience is a plus
Direct experience in this exact role is not required
If you're someone customers trust when situations become complicated, apply today and grow your career with Hertrich!
Equal Opportunity Employer Hertrich Family of Dealerships is committed to a diverse, inclusive, and drug-free workplace.
Job Posted by ApplicantPro

Vacancy posted 2 days ago

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