Customer Service Representative

Airline Customer Service Representative (GENERAL) at SFO Airport

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We Offer Part-Time and Full-Time Positions

Excellent advancement opportunities Paid Training Dynamic Workplace Medical benefits Voluntary dental, vision, and a matching 401k plan Amazon Incentives and travel perks

What You Will Learn

You will also learn to perform the following functions throughout the course of your employment: Learn behind-the-scene workings of an international airport. You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport. Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance. Enjoy the opportunity to professionally interact with high-profile passengers. Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Varied shifts within a 24 hour clock

* Some overtime

* Occasional lifting of 70-100 lbs

* Long periods of standing and walking long distances

* Pulling, pushing and moving large bulky items including carts

* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:

Qualifications

Basic Requirements At least 18yrs old, with a High School Diploma or G.E.D. Valid US work Authorization Able to speak, read and write in English Flexible schedule to work weekends, holidays & overtime Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Common sense and organized Mental capacity to make quick and rational decisions Effective communication skills and good listening skills Able to multi-task and carry out duties in a fast-paced environment Able to reading & comprehend reference materials, instructions, policies & procedures DRUG SCREENING REQUIRED AT TIME OF HIRE