Salon Guest Services Manager (Trainee)

Henrico, VA, US Richmond, VA, US Hands‑on leadership development role in guest services and salon operations. Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams. Do you enjoy meeting new people and creating great experiences? Are you interested in developing leadership skills while working in a fast‑paced, positive environment‑ with a successful company that values long‑term growth ? Mango Salon is growing, and we're looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Manager (Trainee) . This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position. About the Role The Salon Guest Services Manager (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands‑on training, mentorship from salon leaders, and real‑world experience that prepares you for future leadership opportunities within Mango Salon. This role makes a meaningful impact every day on our guests, our team, and our company. Key Responsibilities Guest Experience & Customer Service Greet and assist guests with warmth, professionalism, and confidence Confirm salon services and rebook follow‑up appointments Process credit card transactions accurately Learn and use salon management software Maintain product, service, and promotion knowledge to support guests Salon Operations & Floor Support Help coordinate the service floor to ensure smooth daily operations Assist with staff coverage and designer schedules Support salon leadership with communication and implementation of Mango initiatives Collaborate with team members across departments to meet guest needs Leadership Development & Team Support Learn to lead by example and support team success Assist with training, coaching, and motivating team members Anticipate team needs in a fast‑paced environment Learn and follow Mango systems, processes, and standards What We're Looking For Personable: Friendly, positive, and passionate about serving others Accountable: Reliable and eager to learn new systems and responsibilities Organized: Comfortable handling multiple tasks in a dynamic environment Adaptable & Flexible: Able to work evenings and weekends as required Motivated: Interested in the beauty industry with a desire for long‑term career growth Physical Requirements: Ability to stand and walk for 6–8 hours per shift Ability to lift up to 25 lbs. as needed Who We Are Founded in 2003, Mango Salon is an award‑winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services‑ every guest, every time . Awards & Recognition Salon Today Top 200 Salons for more than 10 years Richmond Times‑Dispatch Top Workplaces , 2022‑2026 Readers' Choice Awards – Virginia Living & Richmond Magazine Why Work at Mango Salon We believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued. Benefits Include Supportive, energetic, team‑based culture Clear career‑pathing and leadership development Competitive pay Profit Sharing Retirement Plan Comprehensive benefits (Medical, Dental, Vision, and more) Paid time off Community involvement opportunities Employee discounts on salon services and products Follow us on Facebook and Instagram to learn more about our team and culture. * Mango Salon is an Equal Opportunity Employer. #J-18808-Ljbffr Mango Salon