Vice President of Youth Services

Position : Vice President of Youth Services


Program: Program Services


Status: Full-Time, Exempt


Description:

This position is accountable for providing Synergy Services clients with quality professional services through the youth programs. Youth programs include Synergy House emergency shelter, Transitional Living Program, Maternity Group Home, Street Outreach and Youth Resiliency Center. Accountable for the development, oversight, compliance, evaluation, and integration of all aspects of the youth programs. Provides assistance, support, training and management coaching to managers of the youth programs.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.


Management of Staff, Interns, and Volunteers:
• Manages and builds workforce based on program goals, budget considerations, and staffing needs; ensures employees are appropriately recruited, selected, appraised, and rewarded;
• Develops the ability of supervisees to perform and contribute to the program by providing ongoing feedback and formal and informal learning opportunities; coaches, models, and mentors staff and interns;
• Contributes to the Agency's Performance and Quality Improvement (PQI) Plan for Creating a Healthy Workplace Culture. Vice President helps create this culture by holding themselves and Youth Services staff accountable to Synergy's CORE Values and by supporting and implementing initiatives of the Diversity and Inclusion (D&I) and Trauma Informed Care (TIC) programs;
• Conducts weekly Program Manager supervision;
• Oversees completion of evaluations;
• Provides assistance, intervention and problem solving with employee matters;
• Takes action to address performance problems;
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the program and organization;
• Provides on-call supervision, consultation, and direct care as needed to address critical need or crisis situation.

Program Management:
• Inspires and fosters team commitment, spirit, pride, and trust; facilitates cooperation and motivates team to accomplish group goals;
• Directs staff, interns, and volunteers in delivery of high-quality services and is committed to continuous quality improvement;
• Understands and appropriately applies procedures, policies, and requirements related to specialized expertise;
• Holds self and others accountable for high-quality, timely, and cost effective performance of assigned job duties; accepts responsibility for mistakes;
• Determines objectives, sets priorities, and delegates/assigns work as appropriate for the program;
• Makes well-informed, effective, and timely decisions; perceives the impact and implications of decisions;
• Builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals;


Self-Management:
• Behaves in honest, fair, and ethical manner; demonstrates consistency in words and actions; models high standards of ethics;
• Treats others with courtesy, sensitivity, and respect;
• Assesses and recognizes own strength and challenges and pursues self-development;
• Deals effectively with pressure; identifies skills to build resiliency in self;
• Listens effectively and communicates clearly and effectively both orally and in writing;
• Adapts to new information, changing conditions, or unexpected obstacles;
• Identifies and analyzes problems; weighs relevance and accuracy of information; generates, evaluates, and recommends alternative solutions:

Administrative Management:
• Accountable for oversight of the agency's youth's programs, and in association with the CEO, manages program evaluation, development, enhancement and expansion within the agency. This includes the strategic analysis of new programs and projects and how they relate to the agency's mission, vision, and continuum of care;
• Supervises the development and updating of standard operating procedures (SOPS), budget, finances, personnel, planning, research, training, outcome development and measurement, statistical information, interdepartmental communication, staff relations, and program integration for the youth programs;
• Reviews and rates critical incident reports;
• Demonstrate responsible fiscal management of program;
• Demonstrate responsible grant management of the program including outcome expectations, opportunities, timelines, and reporting;
• Reviews all grant and contract reports before they are submitted. Oversees federal reporting for HUD and HHS including the HMIS database:
• Develop innovative programming and response to client and systemic needs;
• Make effective use of technology including documentation, reporting, and evaluation of productivity;
• Prepares for on-site monitoring visits and ensures programs are in compliance.
• Act as liaison in coordinating work with schools and community partners;
• Attends monthly VP meetings. Consults regularly with other VPs regarding agency activities, challenges, and opportunities as well as overall agency management.
• Speaks on behalf of the agency and the program services division to the various agency stakeholders;
• Represents the agency on boards, professional associations, community task forces, local, state and national committees and tasks forces, speaks at seminars, and oversees agency's licensing and funding reviews. Attends conferences and development workshops as required for professional and organizational development and accreditation.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES
Manages three supervisors who supervise a total of 35+ employees in the youth programs. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

An advanced degree in social work or a comparable human service field and at least two years of direct care experience in human services; or a bachelor's degree in social work or a comparable human service field and at least four years of direct care experience in human services.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
The employee in this position must have a Valid Class E Drivers license.

OTHER SKILLS AND ABILITIES
The employee must have the ability to drive up to fifteen (15) passengers in a van. The employee must possess the ability to type and perform Data Entry/10 key, and must be able to use computer software, including Windows, Word, Excel and Access.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, or communicable diseases. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is frequently exposed to the risk of violence and secondary trauma.

ADDITIONAL REQUIREMENTS
Must be at least 20 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen, physical and have a valid driver's license and proof of insurance. Position requires CPR, Med Tech Certification and Chauffeur's License within 30 days from the date of hire.


Non-Discrimination:
Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.


Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits.


Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.