Patient Service Representative - Call Center

Patient Service Representative - Call Center #26-360 Green Bay, Wisconsin, United States Location Tulip Lane-023 Description This position is full-time and will work 40‑hours per week. It is a call‑center setting, not patient‑facing. It is full‑time benefit eligible. Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. What you will do Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information. Route medical inquiries, complaints & messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co‑payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues. Schedule and confirm patient appointments. Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications High School Diploma and/or GED Required Experience Qualifications 1‑3 years Experience in customer service, insurance and/or healthcare setting Preferred Skills and Abilities Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi‑task and adapt to fast‑paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company. Promote teamwork and provide a supportive environment throughout the organization. Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately. Able to work independently and think critically using provided information. Physical Demands Sit – Constantly Stand – Rarely Walk – Rarely Drive – Rarely Bend (Neck) – Frequently Gross Manipulation (Hands/Arms) – Rarely Squat – Rarely Twist/Turn (Neck) – Occasionally Lift/Carry 0‑10 lbs. – Rarely Lift/Carry 11‑25 lbs. – Rarely Lift/Carry 26‑35 lbs. – Rarely Push/Pull up to 10 lbs. – Rarely Push/Pull 11‑25 lbs. – Rarely Push/Pull 26‑35 lbs. – Rarely Reach (Above shoulder level) – Rarely Reach (Below shoulder level) – Constantly Simple Grasping (Hands/Arms) – Constantly Fine Manipulation (Hands/Arms) – Constantly Gross Manipulation (Hands/Arms) – Constantly Working Conditions Noise – Occasionally Travel Requirements 5% Hearing Requirements Hears Whispers Hears Whispers 3‑8 feet – Constantly Vision Requirements Color Discrimination – Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E‑verify. #J-18808-Ljbffr