Business Control Specialist

Controls & Quality Assurance Analyst (Contract)

Location: Phoenix, AZ (Hybrid 3 days onsite / 2 days WFH) Pay Rate: $28/hr W2 Duration: Contract with potential to convert to FTE

Job Summary

Seeking a detail-oriented Controls & Quality Assurance Analyst with data and project management experience to support internal control discipline and operational excellence within lending operations. The role focuses on quality assurance, risk and controls monitoring, issue management, and data analysis to ensure compliance with enterprise-wide standards, regulatory requirements, and operational best practices.

Key Responsibilities

• Execute QA/QC activities, controls testing, and issue tracking to support remediation efforts
• Perform data entry validation, account setup, and loan servicing activities (commercial/wholesale lending preferred)
• Analyze loan structures, agreements, and credit regulations to identify risks and control gaps
• Gather, organize, and report data for audits, regulatory exams, and governance dashboards
• Escalate QA findings clearly and timely; drive defect remediation and support process improvements
• Support cross-functional projects, technology initiatives, and procedural updates
• Collaborate with multiple teams while ensuring adherence to policies, risk frameworks, and compliance standards

Required Skills: Controls & Risk Management, Quality Assurance, Issue Management, Data Analysis, Project Support, Analytical & Critical Thinking, Attention to Detail, Problem Solving, Strong Written Communication, Microsoft Excel/Word/PowerPoint, ability to work across multiple systems.