Commercial Lines Insurance Account Manager

Commercial Lines Account Manager Benefits Simple IRA 3% Employer Match (retirement plan) Training & development opportunities Bonus based on performance Company parties Competitive salary Dental insurance Health insurance (BCBS) Vision insurance Life insurance Disability insurance: short‑term and long‑term available Paid time off: 20 days (4 weeks) PTO, 72 hours Michigan paid sick time annually, paid holidays, weekends off Opportunity for advancement Hybrid work option: up to 2 work‑from‑home days per week after first 90 days Position Details & Qualifications Current Property & Casualty license required Minimum 3 years of Commercial Lines customer service experience within an agency Full‑time: 37.5 hours per week Office hours: Monday–Friday, 8:00 AM – 4:30 PM Strong verbal and written communication skills Proficient computer skills: Word, Outlook, typing; Excel knowledge a plus Experience with AMS360 and proposal systems preferred Familiarity with carrier portals such as Accident Fund, Acuity, Auto‑Owners, Chubb, Conifer, Hanover/Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers is a plus Key Responsibilities Manage workflow and priorities to ensure timely and accurate processing Maintain professional relationships with clients, carriers, vendors, and internal team members Respond promptly to incoming client inquiries via phone, email, and mail Issue and process binders, certificates, policies, endorsements, and related documents Prepare insurance summaries, schedules, and proposals as needed Coordinate renewal processing with Account Executives according to agency procedures Review policies, endorsements, and audits for accuracy and request corrections when necessary Invoice and follow agency collection procedures to support timely payments Process cancellations and work to retain accounts when possible; notify Sales/Account Executives as appropriate Assist clients with first notice of loss and follow up on claims activity per agency guidelines Support marketing and placement of renewal accounts Communicate with carriers and respond to correspondence in a timely manner Participate in continuing education and training as requested by agency management Commercial Lines Specialties Restaurants Trucking Manufacturing Contractors Golf Courses Landscaping Flexible work from home options available. #J-18808-Ljbffr Community Insurance Center