Vendor Account Manager

Vendor Account Manager

The Vendor Account Manager (VAM) is responsible for the governance, commercial management, and performance oversight of assigned service suppliers across one or more markets or regions. The role owns the supplier lifecycle from onboarding through renewal or exit, ensuring suppliers meet contractual commitments, cost targets, and customer experience expectations. The VAM serves as the primary commercial and governance interface between the company and its suppliers, with accountability for contracts, pricing, performance management, risk, and compliance. This role does not manage day-to-day operational execution, which remains with supplier delivery teams.

Key Accountabilities:

Supplier Governance & Relationship Management

• Own supplier relationships and act as the single point of accountability for supplier governance.
• Lead governance forums including QBRs and performance reviews.
• Serve as escalation point for contractual, performance, and compliance matters.

Commercial & Contractual Ownership

• Lead commercial evaluation, negotiation, and contracting activities.
• Manage the contract lifecycle including renewals, amendments, and exits.
• Define and govern SLA and KPI frameworks.
• Maintain accountability for cost control and rate competitiveness.

Supplier Performance & Continuous Improvement

• Govern supplier performance through SLAs, KPIs, and corrective action plans.
• Ensure performance gaps are addressed through remediation actions.
• Support continuous improvement initiatives.

Supplier Lifecycle & Footprint Optimization

• Support supplier selection and qualification.
• Contribute to supplier footprint optimization and consolidation initiatives.

Risk, Compliance & Sustainability

• Maintain accountability for supplier risk, compliance, and audit readiness.
• Ensure suppliers meet financial, regulatory, and ESG requirements.

Cross-Functional Collaboration

• Collaborate with Operations, Procurement, Finance, and Legal teams.
• Support RFQs and supplier-related consultations.
• Contribute to governance frameworks and playbooks.

Role Scope Clarification

This role does not own operational execution, including dispatch, case handling, or technician management. Operational execution is owned by Supplier Operations / Delivery teams.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Operations, or related field (or equivalent experience).
• Experience in vendor or supplier management.
• Experience with contracts, SLAs, KPIs, and governance forums.

Key Competencies

Supplier Governance, Commercial Management, Performance Management, Cost Optimization, Risk & Compliance, Stakeholder Management

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Services

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - 50%

Relocation - No

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"