IT Help Desk Analyst

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an IT Analyst to join Zions Bancorporation. The IT Analyst is responsible for ensuring technology systems, applications, and critical IT processes that support the organization's operations run efficiently and effectively. This IT Analyst evaluates technology needs, recommends and implements solutions, provides technical support, and helps optimize IT processes while ensuring compliance with applicable regulatory requirements. Additionally, this IT Analyst proactively identifies opportunities to leverage Artificial Intelligence (AI) and modern automation tools to streamline workflows, eliminate repetitive tasks, and drive operational efficiency.The IT Analyst partners with business units and technology teams to align technology solutions with organizational objectives,safely pilot and adopt AI capabilities within our systems,improve operational efficiency, and support a secure and reliable technology environment. Responsibilities: System & Process Optimization:Analyze the organization's technology systems, applications, and processes to identify opportunities for ongoing improvement and operational optimization. Technical Incident Resolution:Resolve IT-related incidents and system problems efficiently to maximize availability, minimize downtime, and ensure peak user productivity. AI-Assisted Requirements Gathering:Collaborate with business units to define technical requirements, utilizing AI assistants to rapidly draft specifications while conducting human-led reviews to resolve logical gaps and edge cases. AI-Augmented Data & API Integration:Support the integration of cross-departmental technology solutions, leveraging AI to accelerate data modeling, query writing, and API code generation while auditing all outputs for security and data privacy. ITSM & Service Governance:Support and oversee critical IT service management functions, specifically managing and maintaining workflows forChange,Incident, andKnowledge Management. AI-Powered Technical Documentation:Draft and maintain technical runbooks and standard operating procedures using AI tools to quickly generate documentation, followed by manual review to ensure strict compliance with internal and regulatory policies. Technology Projects & Continuous Improvement:Participate in strategic technology projects, system rollouts, and process improvement initiatives across the organization. User Support & System Diagnostics:Ask strong, analytical diagnostic questions to clarify technical issues, triage requests accurately, and provide hands-on technical support to employees. Qualifications: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. 4+ years ofpractical experience supporting IT systems, including hands-on troubleshooting of enterprise software, hardware, databases, networking, or cybersecurity functions. A combination of education and experience may meet qualifications. Working knowledge of modern IT infrastructure, database management, cloud services, and fundamental cybersecurity principles. Familiarity with regulatory frameworks impacting technology operations (e.g., GDPR, PCI DSS, SOX) and standard ITIL/ITSM service practices. Proven ability to continuously learn, adapt to emerging technologies, and safely leverage modern productivity tools, including generative AI assistants. Exceptional verbal and written communication skills, with the ability to explain complex technical concepts and deliver clear training to non-technical audiences. Exceptional attention to detail, accuracy, and organizational skills, with a track record of managing multiple competing priorities to meet deadlines. Strong interpersonal skills with a service-oriented mindset, working effectively with management, cross-functional teams, and remote employees. Location: This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047 The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. At least 75% of the building is powered by on-site renewable solar energy. Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. Large modern cafe with a healthy and diverse menu. Healthy indoor environment with ample natural light and fresh air. LEED-certified sustainable building that features include the use of low VOC-emitting construction materials. Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate's criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. Zions Bank a division of Zions Bancorporation, N.A. Member FDIC #J-18808-Ljbffr