Senior Manager, Contact Center Continuous Improvement
American Airlines
American Airlines is seeking a Manager, Contact Center - Continuous Improvement to lead a team of analysts dedicated to process optimization and customer journey enhancements within the Customer Experience organization. You will oversee cross-functional projects across Reservations, Service Recovery and Contact Center Technology, applying Lean Six Sigma and advanced data analysis to justify improvements. The role requires collaboration with senior leaders, strategic thinking, and travel #J-18808-Ljbffr American Airlines
Vacancy posted 2 days ago
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