Account Manager

$150.07k - $225.1k

BigCommerce Pty.

Austin, TX

# Account ManagerApplyremote type: Hybridlocations: Austin, TXtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR102793# **Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.Commerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.We are seeking a highly motivated and experienced Account Manager to develop and manage strategic relationships with key clients. You will own both Feedonomics & BigCommerce, and B2C & B2B, and will own existing accounts within the segment and act as the point of contact to drive expansion and renewal for these accounts.## ## ## What You’ll Do:* Create and execute a systematic plan to identify, qualify, and build a robust pipeline of upsell and cross-sell opportunities within existing accounts for the suite of BigCommerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift and Recurring Professional Services.* Construct a detailed territory plan that outlines specific strategies, target accounts, and actions needed to exceed cross-sell and upsell quotas, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of revenue goals.* Create and maintain detailed account plans that outline goals, key milestones, potential challenges, and growth opportunities for top accounts, providing a roadmap for revenue expansion.* Develop customized proposals, contracts, and presentations that effectively communicate the value of the company’s offerings, ensuring alignment with customer objectives and business needs.* Serve as the main point of contact for customer inquiries related to business requirements, ongoing projects, and issue escalation, ensuring proactive communication and high levels of responsiveness.* Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations.* Handle customer inquiries, problems, and complaints with a focus on timely resolution and high customer satisfaction; escalate issues as needed and work with relevant teams to provide solutions.* Lead regular business reviews with key accounts, presenting insights on usage, performance, and ROI, while identifying additional opportunities for account growth and product adoption* Track key account metrics, analyze customer engagement, and identify at-risk accounts, providing regular status updates to internal stakeholders to ensure proactive account management.* Maintain thorough and accurate records of customer interactions, proposals, and account details in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders.* You will not be responsible for prospecting to, or for managing a sales process for new accounts.## Who You Are:* 5+ years managing complex B2B and/or B2C SaaS accounts, with a proven record of achieving retention and expansion goals in a subscription-based model.* Demonstrated history of proactively identifying expansion opportunities within accounts and successfully driving renewals, ideally with a track record of surpassing targets.* Experience acting as the ‘Quarterback’ of a customer account, coordinating effectively with internal teams (sales, product, marketing, and support) and external agency partners to deliver seamless customer success and high-impact results, ensuring all efforts are aligned and collaborative.* Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations within the same product suite.* Exceptional interpersonal and communication skills to build trust, provide strategic counsel, and foster long-term relationships with clients and agency partners, influencing decision-makers and aligning efforts across all stakeholders.* Skilled at using data to drive decisions; experienced with CRM and customer success platforms (e.g., Salesforce, Gainsight) and confident in using data to demonstrate ROI, track KPIs, and identify growth opportunities.* Adept at understanding complex customer needs, identifying pain points, and providing innovative, tailored solutions in collaboration with agency partners to ensure customer satisfaction and drive long-term engagement.* Proven capability to negotiate effectively, aligning customer goals with company objectives and coordinating with agency partners; experienced in handling escalations and maintaining high levels of satisfaction.* Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers; able to collaborate effectively with agency partners, and adapt strategies to serve global customer needs.#LI-KE1#LIHYBRID(Pay Transparency Range: $150,065.00 - $225,097.00)# **Compensation Transparency**The national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.# **Inclusion and Belonging**## At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at **Protect Yourself Against Hiring Scams: Our Corporate Disclaimer**# Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never:* require payment of recruitment fees from candidates;* request personally identifiable information through unsanctioned websites or applications;* attempt to solicit money from you as part of the hiring process or as part of an employment offer;* solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
J-18808-Ljbffr BigCommerce Pty.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Account Manager in Austin, TX vacancy

Account Manager
$80k - $95k
...P10 is launching a content studio built to support fast-moving, project-based social media clients and we need an Account Manager who can keep up. Right now the team operates reactively, clients come in hot with urgent content needs. Your job is to help change that...
Suggested
Remote job
Full time
Shift work
Princeton10, Llp
Austin, TX
10 hours ago
Account Manager
...Who we’re looking for: An Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts The challenge: To drive revenue, upsell products and provide key support to our key clients Where you’ll work: We operate...
Suggested
Full time
Work at office
Worldwide
Flexible hours
3 days per week
Tillo
Austin, TX
10 hours ago
Air Permitting Client Account Manager
...engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a... ...AECOM is seeking an experienced and driven Air Permitting Client Account Manager to join our Air Quality Practice within the Environment...
Suggested
Full time
Local area
Worldwide
Flexible hours
Aecom
Austin, TX
10 hours ago
Account Manager
...has helped over 1.5 million patients in the US reduce pain, regain mobility and get back to the activities of life. As an Account Manager, you’ll be responsible for getting healthcare practitioners to appreciate the efficacy of our products and adopt them into patient...
Suggested
Remote job
Full time
Work at office
Rs Medical
Austin, TX
10 hours ago
Account Manager
$90k - $120k
...FloQast has a mission to support accounting and finance departments with workflow automation by accountants, for accountants. Founded... ...has offices in New York, London and Australia! The Account Manager will be joining a fast-growing team to help our technology company...
Suggested
Full time
Work at office
Shift work
3 days per week
Floqast
Austin, TX
10 hours ago
Account Manager, SMB
$110k - $130k
...Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. As an Account Manager within our SMB segment (1 to 200 employees), you will drive expansion revenue and retention across a book of business (~300...
Full time
Work at office
Worldwide
Flexible hours
3 days per week
Apollo.io
Austin, TX
10 hours ago
Account Manager
$155k - $175k
...traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams.... ...is U! Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion...
Full time
Temporary work
Currently hiring
Local area
Remote work
Worldwide
Home office
Visa sponsorship
Work visa
Flexible hours
Automox
Austin, TX
10 hours ago
Account Manager
...through our work from home allowance. This role is not eligible for fully remote work. The Role Billd is looking for an Account Manager to handle a critical part of Billd’s operation: processing and managing the day-to-day deal flow from contractors. The Account...
Daily paid
Full time
Contract work
For contractors
For subcontractor
Work at office
Monday to Friday
Billd, Llc
Austin, TX
10 hours ago
Account Manager
...The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager...
Full time
Work at office
Brandability
Austin, TX
10 hours ago
Account Manager 4
...because we know that working closely together leads to the highest quality outcomes. The impact you’ll make As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you...
Full time
Local area
Remote work
Flexible hours
2 days per week
3 days per week
1 day per week
Lam Research
Austin, TX
10 hours ago
Account Manager
$80k
..., we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over... ...and driving business growth? CAMP Aviate is looking for an Account Manager to grow and expand our customer partnerships across the...
Full time
Worldwide
Austin, Tx Usa
Austin, TX
1 day ago
Account Manager - Longevity
...stage. Learn more at tinyhealth.com and poweredbytiny.com . The Opportunity Tiny Health is seeking an experienced Account Manager to join our growing team. The ideal candidate will be responsible for the longevity market, including generating and nurturing...
Remote job
Full time
Tiny Health
Austin, TX
10 hours ago
Account Manager (US)
$90k - $100k
...companies, universities, local and state government agencies, and so much more. We’re looking for a commercially ambitious Account Manager to help grow Silktide’s existing customer base. You’ll identify where our expanding range of products can solve real customer...
Weekly pay
Full time
Casual work
Work at office
Local area
Flexible hours
3 days per week
Silktide
Austin, TX
10 hours ago
Account Manager
...clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems. We are hiring an Account Manager to manage & scale accounts by fully overseeing these relationships and their performance. In this exciting client-facing role,...
Full time
Temporary work
Flexible hours
Everly Health
Austin, TX
10 hours ago
Account Manager II
...Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for... ...Bull, and many more! We’re currently looking for an experienced Account Manager to continue our growth. The Account Manager will work...
Full time
Contract work
Temporary work
Worldwide
Flexible hours
Recurly
Austin, TX
10 hours ago
Account Manager, Engaged - Austin
$165k - $205k
...became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You’ll Do CoreWeave’s Engaged Accounts team manages and grows a book of active, billing customers across infrastructure and software. The team is built to deepen existing customer...
Permanent employment
Full time
Temporary work
Casual work
Work at office
Flexible hours
Core Weave
Austin, TX
10 hours ago
Regional Account Manager
...The Regional Account Manager will be responsible for building, managing and maintaining SIGMA’s customer relationships. The key focus is to develop lasting relationships with current and potential customers/prospects in future sales and purchasing opportunities within...
Remote job
Full time
Casual work
Work at office
Worldwide
Monday to Friday
Flexible hours
Weekend work
Sigma Equipment
Austin, TX
10 hours ago
Senior Account Manager
...metrics, everyone wins. We're going through a massive growth period and looking for a Senior Paid Media Strategist (aka Senior Account Manager) who owns their accounts end to end. The Opportunity This is not an execution-only role. You will own a portfolio of client...
Full time
Work from home
Flexible hours
Clients Blackbox, Inc.
Austin, TX
10 hours ago
Sr. Account Manager
$85k - $100k
...Our Opportunity GPJ is hiring a Sr. Account Manager to support a high profile tech client. This role is hybrid, requiring you to report on-site to our Boston, New York or Austin office location a minimum of 2 days per week. Your Role This Sr. Account Manager...
Full time
Work at office
Local area
Worldwide
2 days per week
George P Johnson Experience Marketing
Austin, TX
10 hours ago
Sales Manager, SMB Account Executive (Austin)
$200k - $225k
...COO of Hubspot, JD Sherman, among its board members. As a Sales Manager in the SMB segment (1 to 200 employees), you will directly... ...Team Management # Lead, mentor, and manage a team of SMB Account Executives, driving performance to exceed targets while providing...
Full time
Worldwide
Flexible hours
Apollo.io
Austin, TX
10 hours ago
Technical Account Manager
$99.45k - $112.5k
...is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued... ...to meet you. WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the...
Full time
Work at office
Local area
Flexible hours
Braze
Austin, TX
10 hours ago
Technical Account Manager - Healthcare
...who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission As a Technical Account Manager in our Healthcare Client Success team, you’ll guide our most strategic customers in building and scaling enterprise automation...
Full time
Contract work
Work at office
Immediate start
Remote work
Uipath
Austin, TX
10 hours ago
Associate Account Manager - Austin, TX
...including  Callaway Golf, TravelPro and Laura Geller, Fospha  manages $4 billion in annual ad spend. We're scaling fast across  London... ...– and we're now looking for Talent to join us across our Account Management Teams. The Role As a Junior Account Manager...
Full time
Work at office
Blenheim Chalcot
Austin, TX
10 hours ago
Regional Account Solutions Manager
...Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pipeline, execute competitive displacements, and convert...
Full time
Contract work
Work at office
Liquid Env Solutions of Texas
Austin, TX
3 days ago
Associate Account Manager
...Full-time Description Position The Associate Account Manager is a developmental role designed to support the growth and knowledge required to become an Account Manager. This role works closely with their Sales Director and peers to develop sales skills...
Remote job
Full time
Work at office
Relevant Industrial, Llc
Austin, TX
10 hours ago
Key Account Manager-Cardiology
$112k - $169k
...health systems, provide reimbursement support and, as appropriate, manage local contracting. Provide echo contrast education to... ...sessions. Actively demonstrate the Lantheus values of accountability, quality, customer service, efficiency, collaboration, and safety...
Remote job
Full time
Local area
Night shift
Afternoon shift
Lantheus Brand
Austin, TX
10 hours ago
Account Manager
...Essential Duties and Responsibilities Other duties may also be assigned. Client Management Day to day contact First respondent to client requests Employee Management Hires field employees Evaluates crew leader performance...
Work at office
U.S. Lawns
Austin, TX
5 days ago
Enterprise Account Manager
...our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and... ...to managing and paying employees in over 160 countries. The Account Manager is a key player responsible for nurturing and growing client...
Papaya Global LTD
Austin, TX
2 days ago
Account Manager
...Game Theory Account Management Role This is not a traditional account management role. We are looking for someone who can become an active extension of our clients' teams. This individual needs to understand their client's business, know their data, identify what matters...
MVP Services
Austin, TX
4 days ago
Account Manager
$17.35 - $17.85 per hour
...with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts...
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent-A-Center
Sunset Valley, TX
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Account Manager. Be the first to apply!