Assistant Director, Membership

The Commercial Club of Chicago and Civic Committee Overview

The Commercial Club of Chicago works to shape Chicago's future to make our region a better place for everyone to live, work, and do business. Since 1877 we have helped shape Chicago into one of the world's greatest cities. The Commercial Club of Chicago is a membership organization of senior leaders in the region. Our members span the business, education, civic, cultural, and philanthropic sectors - unified by excitement for the future of Chicago. We believe cooperation and an open exchange of ideas are fundamental to success. Today, the Commercial Club continues to address economic and social issues of importance to the Chicago region.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

In 1983, the Civic Committee was formed as an entity within the Commercial Club to identify key issues facing the State of Illinois and the greater Chicago region and providing leadership, high-quality research, long-term policy recommendations and programmatic actions for the benefit of the city and region. The Civic Committee is composed of the leaders of the Chicago region's leading private sector employers and collaborates with public officials and other civic organizations on transformational initiatives to promote our region's economic and social well-being.

Terms of Employment

This is a full-time position with benefits, reporting to the Director of Membership and Events. Initial employment will be on an introductory basis, with detailed evaluations and feedback at the 30-, 60-, and 90-day marks.

Position Overview

The Civic Committee seeks to hire an Assistant Director, Membership who will play a key role in supporting membership growth, retention, and engagement for the Civic Committee and Commercial Club. Operating at the Associate level, this position is responsible for managing membership data and processes through Salesforce, supporting member stewardship and communications, tracking member engagement, and assisting the Director for Membership and Events with prospect cultivation and recruitment efforts.

The role is well-suited for someone who enjoys building relationships, providing exceptional service, and supporting organizational growth through member engagement. Under the leadership of the Director for Membership and Events, the Assistant Director, Membership helps deliver an exceptional member experience while ensuring the accuracy, efficiency, and effectiveness of membership operations.

The ideal candidate is a highly organized, detail-oriented professional with strong judgment, excellent interpersonal skills, and a professional demeanor. The candidate should be comfortable leveraging Salesforce and other technology tools, and to enhance and modernize the membership experience while ensuring seamless membership operations.

This individual must be able to manage multiple priorities, work independently on projects from conception to completion, and effectively handle a broad range of responsibilities in a fast-paced environment. Success in this role requires adaptability, discretion, exceptional attention to detail, and a commitment to delivering outstanding service to members, while operating as a collaborative team player in the organization

Primary Responsibilities

Membership

• Serve as one of several points of contact for members, providing exceptional service and responding to inquiries in a timely and professional manner.
• Support member acquisition and renewal efforts by preparing briefing materials and coordinating follow-up activities.
• Track and monitor nominations for prospective members and maintain accurate records throughout the review process.
• Under the guidance of the Director of Membership and Events, cultivate and maintain positive relationships with members and their executive assistants.
• Prepare and distribute polished and accurate membership communications, including:
• Executive Committee resolutions
• Welcome letters and invoices for new members
• Annual dues letters and invoices
• Tax acknowledgement letters
• Surveys

Database Management

• Manage day-to-day membership data and records within Salesforce, ensuring accuracy, completeness, and consistency.
• Maintain data integrity and support processes that enhance the effectiveness of membership operations.
• Generate reports and dashboards to support membership engagement, retention efforts, and organizational reporting needs.
• Establish and maintain procedures for tracking member stewardship and cultivation activities.
• In partnership with Finance and Operation team members, process membership dues, including invoice entry, payment tracking, and tax acknowledgment records.
• Prepare membership reports and analyses to identify trends, opportunities, and key metrics for leadership and committee review.
• In partnership with the Senior Director of IT, assist in troubleshooting database-related issues and identifying process improvements.

Membership Committee

• Coordinate quarterly Membership Committee meetings, including scheduling and logistics.
• Under the direction of the Director of Membership and Events, assist in preparing and distributing meeting materials
• Attend committee meetings and maintain accurate meeting minutes, records, and follow-up documentation.

Operations

• Coordinate membership billing processes for the Commercial Club and Civic Committee. This includes:
• Civic Committee dues (twice a year)
• Commercial Club dues (once a year)
• Guest fees (ongoing basis)
• Partner with the Finance and Operations team to ensure accurate invoicing and payment processing.
• Monitor outstanding payments and assist with monthly collections follow-up.
• Support members with website and member portal inquiries and troubleshooting, working in partnership with the Senior Director of IT as needed.
• Manage shared membership inboxes and ensure timely responses to member communications, in coordination with the President's Executive Assistant as needed.

Events

• Onsite event support and execution for Commercial Club luncheons, Annual Dinner, SuperDays, and special member engagement events.

Position Requirements

Education and Experience

• Bachelor's degree with a minimum of 5-7 years of relevant work experience, ideally in a non-profit, association, or trade group setting.
• Familiarity with Chicago's business and civic leaders preferred.

Technical Skills

• Demonstrated knowledge of data management and report generation in Salesforce. The individual in this role will update Salesforce contact records, track member stewardship, and run and analyze Salesforce reports.
• Expert in Microsoft 365 tools and Adobe Acrobat; proficiency in MailChimp and Govenda preferred.

Required Personal Attributes

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Capacity to maintain confidentiality requirements of the Civic Committee and Commercial Club of Chicago.
• A strong work ethic and a desire to make a positive impact.
• Ability to work well in a team-oriented and fast-paced environment.
• Genuine enthusiasm for customer service and a strong commitment to creating a responsive, welcoming, and exceptional experience for members.

Competencies

Aligned with the organization's Job Architecture framework, the Assistant Director, Membership is expected to demonstrate Associate-level proficiency across the following organizational competencies:

1. Mission-Driven
2. Communication
3. Relationship Cultivation & Management
4. Integrity
5. Teamwork & Collaboration
6. Data-Driven Problem Solving

Working Environment

The position is in Chicago. Regular travel within the city is required. We offer opportunities for employees to work in a combination of in-person and remote work ("hybrid" option).

Equal Employment Opportunity Statement

The Club and its affiliated organizations are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of any legally protected characteristic, whether actual or perceived, including, but not limited to, an individual's race, religion, color, creed, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, marital status, pregnancy, age, disability, genetic information, veteran status, order of protection status, arrest or conviction record, unfavorable discharge from military service, credit history, citizenship status, family responsibilities, reproductive health decisions, their (or their family members') decisions regarding reproductive or gender-affirming care or other legally protected status.

The organization prohibits the use of an individual's residential zip code as a factor in any employment decision, including recruiting, hiring, promotion, compensation, training, discipline, or any other term or condition of employment.

Compensation

Commensurate with experience, targeting $90,000/annually. xhyhwjd The Club offers a competitive benefits package, subject to specific policy eligibility guidelines.