CUSTOMER SERVICE REPRESENTATIVE

MCI Careers

MCI Careers is hiring Customer Service Representatives to support leading brands in our fast-paced, performance-driven CX contact center. In this role, you will handle inbound and outbound customer interactions via phone, email, and chat, resolve inquiries and issues, and identify sales or upsell opportunities. You’ll use CRM and ticketing tools to document cases accurately while meeting clear KPIs for quality, efficiency, and customer satisfaction. We provide paid training, ongoing coaching, and defined advancement paths so you can build skills in customer experience, sales, and tech-enabled digital support within a global BPO leader.

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Vacancy posted 15 days ago

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