Banquet Server - C List (On Call)

Job Description

Job Description

Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

A warm, attentive Banquet Server who thrives in dynamic event settings and takes pride in delivering exceptional guest experiences. You'll be part of a team that transforms gatherings into memorable moments-whether it's a wedding, conference, or celebration. With a keen eye for detail and a passion for hospitality, you'll ensure every guest feels welcomed, cared for, and delighted throughout their time with us.

Who You Are :

• Service-Focused Professional : You anticipate guest needs and deliver personalized, thoughtful service with a smile

• Team-Oriented Collaborator : You understand that great events are built on teamwork and communication

• Calm Under Pressure : You stay composed and solution-focused, even when the pace picks up

• Detail-Driven Executor : You ensure every table setting, tray, and service moment meets our high standards

• Adaptable and Positive : You embrace change, handle special requests with grace, and bring a can-do attitude to every shift

• Veterans and military spouses encouraged to apply

What You'll Do :

• Prepare banquet spaces according to Banquet Event Orders (BEOs), including setup of tables, chairs, linens, and service items

• Greet guests warmly and ensure they are comfortably seated and attended to

• Serve meals and beverages efficiently and professionally, following service standards and event timelines

• Monitor guest satisfaction, refill drinks, and respond to requests with attentiveness and care

• Clear and reset tables between courses and after events, maintaining cleanliness and organization

• Collaborate with banquet leadership and kitchen staff to ensure smooth service flow and timely execution

• Support buffet and beverage station setup and maintenance as needed

• Handle guest concerns discreetly and escalate issues when appropriate

• Uphold Loews Hotels' brand standards in every interaction and service moment

• Perform additional duties as assigned to support successful event execution

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include :

• Two to four years' experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred

• High School Diploma, or equivalent

• Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift

• TIPS (or Local/State alcohol training equivalent) Certification required or ability to obtain

• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed

Who You'll Supervise :

• Banquet Service Team

The wage for this position is $7.55.

In addition to your direct wages for each hour worked, Loews Hotels & Co will also distribute to you, as additional compensation, a portion of the service charge included in the bill of your guests.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.