Remote E-Commerce Beauty Specialist / Order Support Agent

Overview

Remote E-Commerce Beauty Specialist / Order Support Agent

Position: Remote E-Commerce Beauty Specialist / Order Support Agent

Company Overview:

Evolution Sports Group is a rapidly growing e-commerce company that specializes in the beauty industry. We are dedicated to providing our customers with high-quality, innovative beauty products at affordable prices. Our team is passionate about beauty and constantly strives to stay ahead of the latest trends and technologies in the industry.

About the job:

We are seeking an experienced and enthusiastic E-Commerce Beauty Specialist / Order Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our online customers. You will also work closely with our sales and marketing teams to ensure the smooth operation of our e-commerce platform.

Key Responsibilities

• Respond to customer inquiries and resolve any issues related to orders, products, or delivery in a timely and professional manner
• Process and track orders, ensuring accuracy and timely delivery
• Manage customer accounts and maintain accurate records of all interactions
• Collaborate with our sales and marketing teams to ensure product availability and timely promotions
• Stay up-to-date on industry trends, product knowledge, and competitor offerings to provide customers with the best possible experience
• Assist with website maintenance and updates, including product descriptions, images, and pricing
• Identify and escalate any potential issues or opportunities for improvement to the appropriate team members
• Provide feedback and suggestions for improving the customer experience and overall e-commerce operations

Qualifications

• Minimum of 2 years of experience in a customer service or order support role, preferably in the e-commerce or beauty industry
• Strong knowledge and understanding of e-commerce platforms and processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and experience with CRM systems
• Passion for the beauty industry and staying up-to-date on the latest trends and products
• Experience with Shopify or other e-commerce platforms is a plus

We Offer

• Competitive salary and benefits package
• Opportunities for growth and advancement within a rapidly growing company
• Dynamic and collaborative work environment
• Employee discounts on our wide range of beauty products

If you are a customer-oriented, organized, and passionate individual with experience in the e-commerce or beauty industry, we want to hear from you! Apply now to join our team at Evolution Sports Group and help us continue to provide our customers with the best online shopping experience.

Compensation & Scheduling

• Competitive Pay Rate: $40–$60/hr based on experience and performance
• Paid Training: $40/hr for 1-week onboarding training
• Training Completion Bonus: $700 instant incentive after setup and training
• Work Schedule: Flexible Scheduling — Full-time (30–40 hrs/week) or Part-time (20 hrs/week); options for morning, afternoon, or evening schedules
• Remote Work & Equipment: 100% Remote Position — U.S.-based only; Company-Provided Home Office Setup including high-performance laptop (Mac or Windows), dual monitors, printer/scanner, headset + workstation accessories, and stipend for internet or electricity support
• Employee Benefits Package: PTO + paid sick days, mental health support access, paid holidays, 401(k) retirement savings option (where applicable), guaranteed long-term placement with stable weekly hours, fast-track promotion opportunities every 3–6 months, company-sponsored certifications & skills training, internal mobility program, monthly wellness allowance, employee recognition rewards, birthday stipend or digital gift card, annual performance review with salary increase potential