Front Desk Supervisor

The Kelly Birmingham, Tapestry Collection By HiltonOverlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.Essential Job Functions:Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesyRespond promptly and effectively to guest questions and requestsFosters strong working relationships within Guest Services and with other departments by communicating effectivelyOptimize the guest check-in and check-out process to ensure seamless and accurate experiencesEmpower new team members with the essential procedures and techniques of exceptional guest service through comprehensive trainingExcel at multitasking in a dynamic environmentResolve guest concerns with attentive service recoveryPhysical Demands:Ability to lift, carry, push or pull 10 lbsStand, walk and work at times in confined spaces throughout the shift in full sight of guestsQualifications:Education:High school diploma or its equivalentHotel and Restaurant Certification preferredExperience:2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferredBasic mathematical skills to operate and prepare calculations for financial reportingEffective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgmentFull understanding and comfort working on a computer with MS Suite-Outlook, Word, ExcelPrevious experience with hotel PMS systems a plus. Examples: OPERA, OnQSpire Hospitality, LLC is an Equal Opportunity Employer, including disability and veteransEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.