Assistant Front Office Manager - Kimpton Sawyer Hotel

$29 to $32 is the hourly pay range for this role based on experience. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Job Information SUMMARY: As the Assistant Front Office Manager, you’ll be responsible for providing quality guest service within the guidelines specified by hotel management. You’ll lead all Front Office Operations (Front Desk, Bell, Door, and Night Audit) by setting and maintaining a high level of guest service. Providing support for the line staff, scheduling for all areas of Front Office, and training of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee and supervise all duties performed by all Front Office employees. Create and post all employee schedules within the required time frame. Coach, counsel, and discipline employees when necessary, using proper documentation and techniques. Ensure that all employees are posted at their stations at the correct time, and that they complete their essential duties before their departure. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the night audit shifts. Properly train and monitor all service levels provided by employees to guests and other fellow employees. Meet or exceed levels of service required by the Mystery Shopper Survey. Monitor and maintain proper operational supplies. Responsible for making sure expenses and labor costs are meeting budgeted requirements. Ensure all employees follow proper cash and credit handling procedures. Accountable for the “guest ledger” and its proper daily maintenance as well as maintaining the “guest comment card” return ratios as expected by the hotel and management.

SPECIFIC EXPERIENCE WE'RE SEEKING

Minimum 1 year supervisory experience in hospitality or similar industry. Bachelor’s degree preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Ability to verbally communicate effectively and professionally. Experience using Opera and Microsoft Office Suite. Flexible schedule, able to work evenings, weekends and holidays. Disclosures

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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