Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join the team in Pooler, Georgia . This fully onsite role is a contract opportunity with the potential to become permanent and is well suited for someone who enjoys supporting customers, managing high-volume order information/ data entry, and maintaining accuracy in day-to-day transactions. You will work closely with a small team while helping customers with inquiries, pricing requests, and order-related updates. The ideal candidate brings strong attention to detail, confidence in phone-based communication, and the ability to keep information organized in a fast-paced environment.

Responsibilities:

• Enter customer orders accurately and verify details to ensure timely processing.

• Prepare and provide pricing information and quotations based on customer requests.

• Respond to inbound calls and assist customers with questions about orders, products, and service needs.

• Make outbound calls as needed to clarify order information, confirm details, or provide updates.

• Maintain precise data records and review entries carefully to reduce errors and improve overall service quality.

• Coordinate with internal team members to support daily customer service operations in a fully onsite setting.

• Track customer requests from initial contact through resolution and communicate progress clearly.

• Support administrative customer service tasks that help the team manage workflow efficiently.

• Experience in customer service, preferably in a manufacturing or Aerospace environment is a plus.

• Strong background in order entry and data entry with a high level of accuracy.

• Ability to handle inbound customer calls professionally and efficiently.

• Comfortable making outbound calls to gather information or provide follow-up updates.

• Experience creating or communicating customer quotes and pricing details.

• Excellent attention to detail and ability to manage multiple tasks at once.

• Strong written and verbal communication skills.

• Availability to work fully onsite in Pooler, Georgia.