Consultant, Enterprise Strategy & Innovation

Ready to help us transform healthcare? Bring your true colors to blue.

What we need:

The Enterprise Strategic Service team exists to define and facilitate the strategic planning process; develop, articulate, and adapt the company’s strategic plan; and support critical strategic initiatives in their formation of recommendations and implementation plans, working closely with leaders and subject matter experts from across the business. We support this work with competitive intelligence and market trend insights, and track our progress to inform and facilitate ongoing prioritization of efforts across the organization.

The Consultant will support development of our strategy and strategic initiatives by performing market analyses, business case formation, facilitation support, spanning the work of Strategy, Innovation Business Planning and Competitive Intelligence that are part of the overall Enterprise Strategic Services team. The Consultant will embrace new ideas and ways of working as we advance the BCBSMA strategy and innovation agenda

This position is eligible for the flex persona. The successful candidate will be required to work from the Boston office 2 days per week. This may change based on business need.

Your Day to Day:

Work with Strategy & Innovation team members in scoping, planning and execution of strategy efforts. This may include problem development, valuation and business case development, work planning, market research, scenario development and recommendation summaries.

Conduct qualitative and quantitative research on market trends, the competitive landscape, and emerging technologies to inform strategic recommendations and identify new opportunities. Engage with stakeholders and leaders across the business to understand challenges, forge relationships, and shape / pitch prioritized ideas to secure approval and funding. Drive the advancement of strategy & innovation initiatives from gathering consumer insights and generating ideas to prototyping and piloting new solutions. 

Competitive Intelligence: In support of the strategy and competitive intelligence functions, conduct qualitative secondary research, collecting information from a variety of sources and synthesizing key findings. Leverage studies from team and business to ensure recommendations are informed.

We're Looking for:

• Consulting & Problem Solving: Strong consulting skills with a proven ability to analyze complex business problems, develop strategic and innovative solutions, and guide partners through ambiguity.

• AI Fluency: Demonstrated AI fluency, with an understanding of and experience in experimenting with emerging AI technologies, particularly agentic AI, to solve business challenges and perform at “top of license” with AI efficiencies.

• Data Analytics & Research: Exceptional research and data analysis skills, with the ability to synthesize complex qualitative and quantitative data into actionable insights and compelling narratives. Proficiency in data visualization tools (e.g., Excel, Tableau, Power BI) and research platforms is required.

• Market & User Insights: Proven expertise in conducting and synthesizing both quantitative and qualitative research to generate actionable insights on consumer behavior and key market trends.

• Communication: Excellent qualitative, quantitative, written, and oral communication skills with a proven ability to develop and deliver persuasive presentations to a wide variety of audiences.

• Project Management: Strong organizational, project, and time management skills, including the ability to prioritize and manage a portfolio of multiple projects. Experience with Agile methodology is a plus.

• Collaboration: Excels at building strong, trusted partnerships with diverse stakeholders in a highly collaborative, team-oriented environment.

What You Bring:

• Minimum 5+ years of relevant experience in healthcare, consulting, or technology with an undergraduate degree; OR 3+ years of relevant experience with an MBA, MPH, or other advanced degree.

• Experience in the health insurance industry is strongly preferred.

• Technical skills: Google Gemini suite of AI tools (and/or other similar AI tools), advanced documentation and presentation development skills (e.g., PowerPoint), project management tools (e.g, Jira, Confluence, Smartsheet).

#LI-Hybrid

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Salary Range: $84,780.00 - $103,620.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap ( and imposter syndrome ( can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture ( page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community ( to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work ( " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.