Relationship Banker

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.Position mission:Delivers exceptional customer service to CNB customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interest of the customers. Works collaboratively within the location and with CNB partners and other CNB locations to deliver the desired customer experience and achieve overall business objective.Major Duties:Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and future opportunitiesEngage customers to have a full holistic conversation to help identify financial solutions and preferred banking channels while recommending and addressing both products and service needs (e.g. checking, saving, CD, money market, online banking, debit cards, credit cards, lending solutions, home financing (including small business needs and or commercial needs)Offer clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple and fast.Support customer teller transactions needs based on customer trafficEngage customers to grow CNB business by reaching out, generating appointments, and building new relationships with the communityAddresses questions and resolves issues raised through our audits and or operation department findings and ensure accurate data entry and lending recommendation in compliance with legal and regulatory requirements and lending policies and processes.Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principals set up by the Banks policies and procedures.Acts as a key member of a collaborative and versatile location and marketProbes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer needs and provide strategic advice.Organizes work information to ensure accuracy and completenessTakes the initiative to find creative approaches that make each customer’s experience feel personalLooks for ways to contribute to the ongoing improvement of the overall location customer service experienceContributes to business results and overall experience delivered in the locationMay work at multiple locations based on market needs: work schedule may differ from week to week in terms of days worked, hours and schedule interestFollows through on risk and compliance processes and policies to ensure we safeguard our customers asset, maintain their privacy.Maintain current knowledge of personal banking products, services, practices, and trends and integrates into customer conversations.Maintain complete knowledge of how to open, close or conduct maintenance on accounts on the systemIdentifies and reports suspicious patterns of activity that are suspected to be related to money launderingComplies with legal and regulatory requirements for the jurisdictionProtects the Banks assets in compliance with regulatory, legal, and ethical requirementsCompletes complex & diverse tasks within given rules/limits and may include handling escalations from other employeesAnalyzes issues and determines next stepsBroader work or accountabilities may be assigned as needed.Makes outbound calls to existing customers and prospectsAbility to conduct outside business callsGeneral Responsibilities:Support CNB’s strong relationship culture through quality customer service and superior product knowledgeProvide superior customer service by resolving problems efficiently and responding timelyIdentify and implement solutions to problems in general and urgent mattersActively seek to add and enhance knowledge regarding developments and current trends in the industrySeek counsel of supervisor on financial concerns or other issues as appropriateWork collaboratively with staff to maintain a team environmentFlexible to accept additional assignments as requested by leadershipCross train for other positions to cover when necessaryProfessionalism while representing CNB (onsite, professional and community events and via communications)Participate and attend meetings as requestedRecommend policies and procedures as it relates to area of responsibilityTimely responses to inquiries for information to customers, staff and vendorsAnswer telephone calls and provide a prompt responseFollow CNB’s policies and proceduresOther duties as assignedRequirements and Skills:Working knowledge of personal and small business customer needs and solutions (including lending products)working knowledge of marketing promotions if applicableExperience in financial services is an asset but not requiredConfident and experienced in the use of social media, tablets, smart phones, online tools, and applicationsPassionate commitment to helping our customersDrive to deliver a personal customer experienceA focus on results and the ability to thrive in a holistic conversation and team-based environmentResourceful self-starter with courage and confidence to approach customersReadiness to collaborate and work in different capacities as part of a teamStrong interpersonal skills, including the ability to build rapport and connections with customersAn aptitude for listening, solving problems, and responding flexibly and creatively to new challengesSpecialized knowledgeGood verbal and written communication skillsGood organizational skillsGood collaboration and team skillsAnalytical and problem-solving skillsEducation and Experience:Typically, between 2-3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of experience in salesExperience in a consultative customer service or sales role, with a drive to deliver a personal customer experience (or ability to obtain retail banker conversation certified within 90 days)Cash handling experience preferredDedication to providing exceptional customer serviceStrong attention to detail, dependable, and self motivatedHighly proficient in MS Office and industry-specific softwareProficient math skillsPhysical Demands:The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.Work Environment:While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.Additional Duties:This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank. An individual seeking an accommodation should contact the Human Resources Manager or CEO.Job descriptions are not intended to and do not create employment contracts. Community National Bank maintains its status as an at-will employer. Team members can be terminated at any time, for any reason not prohibited by law. Community National Bank is an equal opportunity employer. #J-18808-Ljbffr