Bilingual Telephone Associate

Providing essential support in a remote environment, the full-time Bilingual Telephone Associate will manage inbound and outbound calls, schedule patient appointments, and maintain accurate patient records while ensuring a high level of customer service. Key responsibilities Answer, screen, and direct incoming calls while handling voicemail inquiries Book, cancel, and reschedule patient appointments, collecting and updating necessary demographic and insurance information Act as a liaison between patients, medical staff, and other departments, processing referrals and performing data entry tasks Required qualifications Bilingual in Spanish is required High School Diploma or equivalent Healthcare experience is a plus Comfort with technology, including phone systems and EHR systems Excellent verbal and written skills, with a focus on professional phone etiquette