Systems Administrator Opera and Infor

Position: OPERA / Infor Systems Administrator (Application Support) Location: Onsite – Las Vegas, NV Type: Direct Hire Industry: Gaming & Hospitality Position Overview Fusion HCR is seeking a Systems Administrator focused on OPERA, Infor, and casino/hospitality management systems for a client in the gaming and hospitality industry. This role is ideal for someone with a support background who has worked with hotel, casino, or property management systems and is looking to grow into a more technical systems-focused position. The role will support day-to-day operations, user access, troubleshooting, and system performance across critical business applications in a 24/7 environment. Key Responsibilities Application & Systems Support Provide day-to-day support for hospitality and casino systems, including OPERA, Infor, or similar platforms Troubleshoot system issues, user access problems, and application errors Support system configurations, updates, and ongoing maintenance Assist with integrations between systems and ensure data flow accuracy User Support & Operations Provide Tier 1 / Tier 2 support for internal users across business applications Manage user accounts, permissions, and role-based access Support onboarding/offboarding activities related to system access Work closely with business users to resolve functional and technical issues System Monitoring & Stability Monitor system performance and elevate issues as needed Support backup processes, system availability, and uptime Assist in identifying and resolving recurring system issues Collaboration & Documentation Partner with IT infrastructure, security, and vendor teams Work with third-party vendors for system support and issue resolution Maintain documentation for system processes, configurations, and troubleshooting steps Qualifications Required Experience Experience supporting OPERA PMS, Infor, or similar casino/hospitality systems Background in application support, helpdesk, or systems support roles Experience troubleshooting user issues and system functionality Strong customer service and communication skills Technical Skills User access management and permissions Basic understanding of databases or system integrations is a plus Familiarity with enterprise environments (24/7 operations preferred) Nice to Have Experience with other property management systems (Yardi, Entrata, RealPage, etc.) Gaming or hospitality industry experience Exposure to Active Directory or basic infrastructure support Additional Requirements Must be able to pass a gaming background check Comfortable working onsite in a fast‑paced 24/7 environment #J-18808-Ljbffr