Hospitality Server

Job Description

Job Description

Salary: Min wage + tips

Siren Song Wines Hospitality Server

Role Overview
Hospitality Servers are elite service professionals and brand ambassadors for Siren Song. This
role represents mastery of wine knowledge, service execution, sales performance, and pace.
Hospitality Servers deliver exceptional guest experiences in a high-volume, high-touch environment.

This position carries significant earning potential and is reserved for individuals who
have demonstrated consistent excellence and professionalism.

Minimum Experience Requirement
Minimum of 23 years of hospitality and wine service experience
Experience must demonstrate strong wine knowledge, guest service excellence, and highpaced service execution

Responsibilities & Duties General
Lead full wine and food service for assigned guests and sections
Deliver polished, engaging wine education and storytelling
Demonstrate deep knowledge of Siren Song wines, varietals, blends, vineyards, and
winemaking style
Execute Siren Songs High Touch Hospitality Steps of Service consistently
Operate the POS, reservation system, and wine club system efficiently and accurately
Maintain the highest standards of cleanliness, organization, and professionalism
Open and close food and beverage spaces following procedures
Support winery operations as needed (e.g., harvest, bottling, labeling, cleaning)
Mentor and support Hospitality Associates
Attend staff meetings and advanced training sessions

Responsibilities & Duties Sales
Drive bottle, case, and wine club sales with confidence and integrity
Meet or exceed established sales expectations
Serve as a leader by example in guest engagement and service execution

Expectations for Excellence
Exceptional pace, situational awareness, and multitasking ability
Calm, polished execution under pressure
Strong sense of ownership and accountability
Ability to anticipate guest needs and adapt service style
Commitment to excellence in every guest interaction

Requirements
Must be at least 21 years old
WSLCB Class 12 MAST permit required
Ability to stand and serve guests for extended periods
Ability to lift and carry up to 40 pounds and carry trays with wine stems and plates
Must obtain and maintain a valid Food Handlers Permit

Compensation: Minimum Wage + Tips + Bonus