Liquor Store Associate

Job Summary This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere. Responsibilities Compliance (50%) Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store. Deny sale of alcohol or tobacco to underage or intoxicated customers. Customer Excellence (25%) Provides continuous attention to customers' needs. Greets, assists, and thanks customers in a prompt, courteous, and friendly manner. Offers product suggestions to customers when appropriate. Operational Excellence (25%) Stocks and rotates department products to ensure freshness and date control. Restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost. Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate. Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management. Qualifications Education High School / GED Diploma Language(s) English (required) Spanish (preferred) Relevant Experience Supervisory Experience: 0–3 years minimum (preferred); No supervisory experience required. Knowledge, Skills & Abilities Must be at least 21 years of age. TIPS training required prior to position start date. Ability to read, write, speak, and understand English, and proficiently follow instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of a pre‑employment drug test and background check. Compliance with all company policies and procedures. High standard of integrity and reliability. Basic computer skills required to participate in online training. Customer service skills. Ability to work in a fast‑paced and busy environment. Environmental Factors Retail – General. Heavy physical demands: The employee is required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed, and occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft. Working conditions: Indoor, outdoor, cold, freezing, heated, and wet/humid. Safety risk factors: Twist back or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins. Required equipment includes cleaning supplies, general office equipment, register, pricing gun, scales, scanner, material handling equipment such as racks, carts, pallet jacks, shopping carts. PPE: Goggles, gloves, back brace. Lifting requirement: 250 lbs. Pulling requirement: 50 lbs. Required Certifications & Trainings Cicerone Certification Alcohol Compliance Training Tapping and Configuring Kegs Perfect Pour Essentials Beer Science & Styles Wine & Spirits Training Cigar/Humidor Training Sampling Station – Wine Dispenser DSD/Receiving – FinTech, Reclaim FIM (Fresh Item Management) Cashier Training Cash Office Training Service Desk – Lottery Grocery – Stocking, rotation, ordering, merchandising Pricing – Tags, Signs, Ad change MOD Training – Open and close store #J-18808-Ljbffr The Winn-Dixie Company