Guest Room Attendant

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.


Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

The Guest Room Attendant is responsible for maintaining clean, organized, and exceptionally presented guestrooms and guest areas while delivering attentive, courteous, and efficient service to all guests. This role plays a key part in creating a luxury guest experience by ensuring all guestrooms meet the cleanliness, presentation, and quality standards of The Observatory Sun Valley and Viceroy Hotels & Resorts.


Responsibilities

• Thoroughly clean and service guestrooms, bathrooms, balconies, and assigned guest areas according to established luxury and brand standards.
• Complete all pre-cleaning duties, including stocking housekeeping carts with linens, guest supplies, cleaning products, and operational supplies.
• Change bed linens, replenish towels and guest amenities, and ensure all room features are properly arranged and presentation-ready.
• Remove trash, dirty linens, and used guest items from guestrooms, service areas, and hallways.
• Vacuum, dust, sanitize, and clean all assigned areas to ensure a safe, clean, and welcoming environment for guests.
• Ensure all hallways, housekeeping closets, service areas, and public spaces remain clean, organized, and properly stocked throughout the shift.
• Restock housekeeping carts, replenish cleaning supplies and chemical bottles, and prepare carts for the next day's operation.
• Inspect guestrooms for maintenance concerns, damage, missing items, or safety hazards and report issues promptly to Housekeeping leadership.
• Handle Lost & Found items in accordance with hotel procedures and confidentiality standards.
• Respond to guest requests and special service needs promptly and professionally.
• Maintain productivity and quality standards while ensuring attention to detail and guest satisfaction.
• Follow all safety, sanitation, chemical handling, and operational procedures.
• Maintain a professional appearance and adhere to grooming and uniform standards at all times.
• Attend required meetings, trainings, and departmental lineups.
• Support additional housekeeping and public area cleaning responsibilities as operational needs require.
• Ensure overall guest satisfaction through professionalism, efficiency, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.