Account Manager - Landscape Operations

Job Description

Job Description

Benefits:

• Company car
• Competitive salary
• Paid time off

ACCOUNT MANAGER - LANDSCAPE OPERATIONS
Build client relationships. Lead teams. Drive account performance.

Join U.S. Lawns and help us deliver exceptional service while building strong customer relationships and successful teams.

Pre-Interview Assessment: Applicants are required to complete a brief Culture Index assessment as part of the application process. Please complete the assessment using the link. U.S. Lawns is looking for a motivated, organized, and customer-focused Account Manager to oversee a portfolio of commercial landscape maintenance accounts. This position is responsible for building strong client relationships, managing field employees, maintaining account profitability, and ensuring our customers receive consistent, high-quality service.

The ideal candidate is a strong communicator and problem solver who can balance customer service, employee management, scheduling, budgeting, and sales opportunities.

Essential Duties & Responsibilities

Other duties may also be assigned.

Client Management

• Serve as the day-to-day point of contact for assigned clients.
• Respond promptly and professionally to client requests, questions, and concerns.
• Build and maintain strong, long-term customer relationships.
• Conduct property visits and follow up with clients to ensure satisfaction.
• Identify service concerns and coordinate appropriate solutions.

Employee Management

• Hire, train, and develop field employees.
• Evaluate Crew Leader performance and provide ongoing coaching and feedback.
• Communicate expectations and performance concerns between the office and field teams.
• Implement and follow company disciplinary policies and procedures.
• Promote a positive, professional, and accountable team environment.
• Maintain strong employee morale and engagement.

Safety Management

• Implement and conduct required safety meetings.
• Participate in new-hire training and help ensure employees understand company safety expectations.
• Promote safe work practices and compliance with company policies and procedures.

Marketing & Sales Management

• Measure properties and gather information needed to prepare proposals.
• Identify additional service and enhancement opportunities within assigned accounts.
• Develop and present enhancement proposals to clients.
• Coordinate and implement job start-ups with Crew Leaders.
• Build strong relationships with clients to identify opportunities for account growth.

Field & Account Management

• Establish, implement, and manage labor and material budgets for assigned accounts.
• Schedule daily routes and ensure new jobs are added in the proper order.
• Monitor account performance and make adjustments as needed to maintain efficiency and profitability.
• Conduct regular property inspections to ensure work is being completed to company and client standards.
• Work closely with Crew Leaders to address operational issues and maintain service quality.
• Coordinate communication between clients, field employees, and the office.

Administrative Responsibilities

• Maintain accurate account and employee records.
• Review timesheets and assist with payroll-related questions or corrections.
• Assist with billing coordination and resolving account-related issues.
• Track labor, materials, and other account expenses.
• Communicate regularly with management regarding account performance, staffing, customer concerns, and opportunities.

What We're Looking For

• Previous experience in landscape management, construction, property services, or a related field preferred. - ONE YEAR EXPERIENCE REQUIRED. 
• Previous leadership, supervisory, customer service, or account management experience.
• Strong communication and interpersonal skills.
• Excellent organization and time-management skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Comfortable communicating with customers, employees, and management.
• Professional appearance and demeanor.
• Valid driver's license and clean driving record.
• Ability to work independently while also functioning as part of a team.
• Willingness to work outdoors and visit customer properties as needed.

Physical & Work Requirements

• Minimum of 1 year of experience in landscape management, construction, property services, account management, or a related field.
• Ability to work outdoors in varying weather conditions.
• Frequent driving and walking on commercial properties.
• Ability to occasionally lift up to 60 lbs.
• Ability to inspect properties and interact with field crews as needed.