Assistant Maintenance Director

Assistant Maintenance DirectorUnder the direction of the Maintenance Director, the Assistant Maintenance Director at The Meridian North in Indianapolis is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.Essential Duties and Responsibilities:Maintenance Services:Direct and oversee all aspects of maintenance of the communitySchedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial servicesMaintain accurate records for all services performed and contractsWalk the property daily to uphold curb appeal and monitor safety issueSchedule and coordinate apartment turns, including assistance with resident move out and apartment renovationsFollow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the communityManage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of suppliesCommunicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budgetCoordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely paymentNotify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needsConduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.Perform other duties as requiredCustomer Service:Complete service requests from residents and team members in a timely fashion, in accordance with company policyEnsure excellent customer service with courteous and professional attitude toward all customers and team membersAudit key tracking system daily and weeklyParticipate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a weekPersonnel Development:Support and assist Regional Service Director and Real Estate Manager with new hire selectionTrain, coach, and mentor team members, ensuring appropriate training is receivedCreate a team environment: hold weekly team meetings; manage by goals, open communicationGenerate work and on-call schedule for service employees.Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminationsRequirements:High school diploma or equivalentCFC Certification UniversalValid Driver's License4+ years maintenance and repair experience for apartment communities2+ years supervisory experienceStrong computer skills and proficiency in Microsoft OfficeExcellent English communication skills, both verbal and writtenAbility to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushingSufficient knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service DirectorMust be available 24/7 for emergenciesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.