Member Payment Solutions Specialist (Collections)

Description At CME, we believe in Banking That Has Your Back. As an employer that is ranked as one of the Best Employers in Ohio and is the recipient of several Top Workplace awards, we support our associates with various benefits: Strong work/life balance 4 weeks of paid time off each year Paid holidays every year Maternity/paternity leave Pet bereavement leave A strong health and wellness program with health and financial rewards Annual Mental Health Day 401(k) match of up to 6% Monthly incentives and annual bonus potential And so much more! A financial institution in central Ohio, CME Federal Credit Union was started by local heroes of our community – City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Our mission is to offer strong financial solutions. CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Requirements We are currently looking for a full‑time Member Payment Solutions Specialist to serve our members! Protect the assets of the credit union by performing all collection activities and lowering delinquencies for loans and deposit accounts. Maintain delinquency at a minimum by collecting your current goal percentage (see goals) for your beginning 60+ day delinquent queue monthly. Attempt telephone contact with members over 30 days past due at least every other working day. Proficient in working accounts that are 30-60-90+ days past due. Initiate skip‑tracing procedures after 5 unsuccessful phone attempts. Accurately record all member communications, promises to pay, and updates in Symitar/Meridian Xpress Collect System. Ensure no delinquent accounts have outdated follow‑up dates. Communicate a clear sense of urgency with specific due dates while maintaining professionalism and empathy. Secure specific payment commitments from members to bring accounts current. Recommend accounts for small claims, repossession, or legal actions where necessary. Provide backup support across the Member Payment Solutions team, including for bankruptcies, claims and deceased accounts. To complete this mission, the ideal candidate should be approachable, empathetic, and have good communication skills. They should be detail‑ and solution‑oriented, knowledgeable, and an independent thinker. Minimum qualifications include a high school diploma or equivalent and at least 1 year of collections or equivalent experience. Financial institution experience is preferred. #J-18808-Ljbffr CME Federal Credit Union