Transit Event Customer Service

Job Description

Job Description

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you'll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don't meet 100% of the qualifications. If this statement resonates with you, don't be so hard on yourself—apply for the job!

Transit Ambassador

Work with Benesch! Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA). This is a great opportunity for someone who is looking for temporary employment to supplement their income when work is available. *This position works for a third-party contractor and does not include benefits.

The successful candidate should have advanced knowledge of public transportation in the city, including Bus, Light Rail and Metro. Transit Ambassadors are trained to assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities. They will be asked to provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines. All Transit Ambassadors are trained to inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas. Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours.

Pay rate - $17.53/ hour

What You Will Need

• 18 yrs. or older, with a high school diploma or GED equivalent
• Must own a working cell phone with WiFi/data capability
• Must be able to stand for 4 hours minimum and maximum up to 8-12 hours (based on applicant's ability)
• Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events
• Must have good customer service skills - ready to interact with the public and provide a positive experience as the face of the company #LI-MF1

The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.

Maryland Pay Transparency Law

$17—$18 USD

Why Benesch

It's simple. We invest in our people, not just our projects.

• Career growth that's real with leadership development, training, and clear paths forward
• Strong financial future with up to 9% retirement contribution for benefit-eligible employees
• Flexibility that works with schedules that support your life
• Time to recharge with generous paid time off and parental leave for benefit-eligible employees
• Support beyond work through mentorship, hands-on experience, and opportunities to make an impact from day one

Whether you're starting your career or bringing years of experience, you'll have the support and exposure to grow here.

Explore our full benefits here: Click here

Equal Opportunity & Accessibility

At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed.

If you are based in California, we encourage you to read this important information for California residents linked here.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Know your Rights: Workplace Discrimination is Illegal

We will be accepting applications on an ongoing basis until a candidate is found.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing View email address on ziprecruiter.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

External Recruiters and Staffing Agencies

Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. Submission of candidate information does not establish entitlement to a fee.

All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to View email address on ziprecruiter.com