Key Accounts Specialist

Job Summary

The Key Accounts Specialist is responsible for driving customer retention and increasing our market share within the cardlock, lubricant, and wholesale divisions of Senergy Petroleum. A primary focus of this role involves regular customer interaction through telephone calls and email communication, with the objective of promoting additional Senergy Petroleum products. The specialist will actively engage in various customer interfacing activities, such as providing quotes, processing orders, generating proposals, and effectively communicating relevant information to customers.

Duties and Responsibilities

Essential

Customer Interaction

• Initiate telephone calls and engage in email communication to interact with customers on a regular basis.
• Foster strong relationships with existing customers to enhance customer retention and loyalty.
• Actively promote additional Senergy Petroleum products to maximize the share of wallet.

Request for Quotes and Order Placement

• Respond promptly and accurately to customer inquiries regarding product quotes.
• Process customer orders efficiently and accurately, ensuring that accurate information is obtained and recorded.
• Collaborate with internal teams to ensure smooth order fulfillment and delivery.

Proposal Generation

• Create compelling proposals tailored to meet customer needs and enhance sales opportunities.
• Collaborate with sales and marketing teams to ensure accurate representation of Senergy Petroleum's value proposition and product benefits in proposals.

Proactive Communication

• Proactively communicate relevant information to customers, such as product updates, promotions, and industry insights.
• Identify opportunities to upsell or cross-sell additional Senergy Petroleum products to existing customers.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues or concerns.

Additional

• None

Supervision of Others

• None

Work Environment

• Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs and ladders, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Knowledge, Skills, and Abilities

Required

• High school diploma or equivalent.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in Microsoft Office suite and CRM software.
• Demonstrated ability to build and maintain strong relationships with customers.
• Self-motivated and able to work both independently and as part of a team.

Preferred

• Bachelor's degree in business or related field is preferred.
• One (1) year managing customer relationships either consumer or B2B
• Experience in customer service, transportation, lubricants, fuel, or a related industry

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.