Senior Implementation Manager

About the role A practice’s first weeks on Transform9 decide whether we’re a tool they tolerate or infrastructure they trust. You’ll own enterprise implementations end-to‑end — from kickoff through go‑live and hypercare — turning each practice’s real‑world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one. What you’ll do Own a portfolio of concurrent enterprise implementations from kickoff to go‑live Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on schedule Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration Coordinate practice IT, our integration engineers, and product to clear blockers fast Train front‑office teams and run go‑live and hypercare until the practice is stable and confident Hand off cleanly to account management with documented workflows and success metrics Build the repeatable implementation playbooks and tooling we’ll scale with Location Full‑time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go‑lives. 5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company Track record running complex, multi‑stakeholder implementations that involve technical integrations Strong project management discipline: plans, owners, dates, and the follow‑through to hold them Comfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineers Excellent client‑fac­ing communication; calm and structured when a go‑live gets bumpy Nice to have Experience implementing software for healthcare providers, or working inside a practice Familiarity with EHR/PM systems (Epic, Oracle Health, athenahealth, NextGen) or telephony/CCaaS Experience building implementation playbooks from scratch Top‑tier health coverage: medical, dental & vision 401(k) Paid time off + holidays, and paid parental leave If you want to fix the front door of healthcare, we’d love to hear from you. Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Note: the Transform9 team will only email you from a transform9.com email address. #J-18808-Ljbffr