Banquet Captain/Team Lead

Join our team as a Banquet Captain/Team Lead and help create memorable guest experiences! You’ll oversee set-up, service, and clean-up for events while leading and supporting waitstaff to ensure smooth, timely service. This hands-on role includes training new team members, reading Banquet Event Orders, and ensuring special requests, like dietary needs, are met. The ideal candidate has previous banquet or hospitality experience, full-time availability (morning and weekend availability required), and a passion for excellent service. This position has a starting wage of $5.23/hour, plus gratuity pool, averaging $28+/hour.

Some of the things you are responsible for:

• Making sure all set-ups are done according to contract, make sure they are running on time and that clean-up is proper and complete
• Helping train new waitstaff on the proper banquet waitstaff procedures
• Reading Banquet Event Order contracts and being aware of special items, such as specific dietary needs or allergies
• Supervising and directing waitstaff for each function during busy and slow times of meal service
• Attentively serving meals and beverages to guests with courtesy and knowledge of the meal
• Ensuring the banquet is running smoothly: glasses are filled, food is served, and tables are cleared in a timely fashion
• Other duties as assigned

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug free workplace.

Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• A robust Quartz health insurance plan
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.