Care Coordination Program Manager

Job Description

Job Description

Salary: $67,000 - $75,000 Annually

The Care Coordination Program Manager is based out of the Steamboat or Craig office.

The Health Partnership is seeking a dynamic and collaborative leader to oversee and strengthen its Care Coordination Program. The Care Coordination team plays a vital role in helping community members across the Yampa Valley access the healthcare, support services, and resources they need to thrive. This position provides leadership and support to the Care Coordination team while building strong partnerships with healthcare providers, community organizations, and other stakeholders to improve care access and advance health equity in rural communities. The ideal candidate is a well-organized self-starter with strong communication and relationship-building skills, a strategic mindset, and a passion for developing programs that create meaningful community impact.

The successful candidate will exhibit the following:

• Culture Champion Commitment to The Health Partnerships mission and a passion for improving community health and well-being.
• Results Producer A results-focused mindset with a proven track record of exceeding goals.
• Agility Ability to think strategically, foresee opportunities and challenges, and adapt as needed.
• Strong Communicator Excellent written and verbal communication skills with the ability to build trust and connect with diverse individuals and partner organizations.
• Organization Exceptional capacity to manage multiple responsibilities, maintain accurate documentation, and follow through on program deliverables.
• Action Oriented Comfortable navigating changing priorities, solving problems creatively, and taking initiative in a fast-paced environment.

Supervision Exercised: The Care Coordination Program Manager supervises the Care Coordination and Behavioral Health Care Coordination teams.

Supervision Received: The Care Coordination Program Manager is supervised by the Direct Services Director.

The Role:

The Care Coordination Program Manager is based out of the Steamboat or Craig office and is responsible for leading the Care Coordination team and providing programmatic oversight in collaboration with regional partners across multiple counties, as well as with our state partner, Rocky Mountain Health Plans. This position requires strong leadership, project management, collaboration, and interpersonal skills, along with a deep commitment to supporting individuals and communities. The ideal candidate will bring exceptional organizational and management abilities, strategic thinking, and an innovative mindset to ensure programs are effectively supported and consistently deliver high-quality services with measurable impact and excellence.

Key Accountabilities:

• Ensure high quality, effective, and accessible delivery of care coordination services across the counties we serve.
• Ensure long-term financial sustainability of the care coordination program by meeting all program deliverables.
• Contribute to the organizational health and strategic direction of THP as a member of the Leadership Team.
• Hire, coach, and develop staff so they deliver on their key accountabilities, with high levels of employee engagement.
• Increase THPs positive impact on our communities by enhancing collaborative partnerships across programs, the care coordination team, and with community partners.

Essential Functions:

Ensure high quality, effective, and accessible delivery of care coordination services across the counties we serve.

• Provide oversight of care coordination services, ensuring alignment with Rocky Mountain Health Plans (RMHP) including:

• • Track and monitor care coordination client referrals in alignment with RMHP requirements.
  • Ensure accuracy in care coordination documentation.
  • Develop a network of subspecialty care providers and community resources.
  • Create protocols and procedures to evaluate the effectiveness of referrals.
• Performs all other special duties as assigned and requested.

Ensure long-term financial sustainability of the care coordination program by meeting all program deliverables.

• Work with the Direct Services Director to develop programmatic budgets.
• Assist Grants Manager in grant writing process including proposals and reporting.
• Provide programmatic leadership for programs and activities in accordance with the strategic plan.
• Assess annual and quarterly performance metrics to ensure alignment with the strategic plan and adherence with program budget.

• Collect, analyze, and interpret program data to track outcomes, measure impact, and inform continuous program improvement and implementation strategies.

Contribute to the organizational health and strategic direction of THP as a member of the Leadership Team.

• Participate in weekly Leadership Team meetings.
• Report regularly to the Director of Direct Services and collaborate to ensure program fidelity, effectiveness, and sustainability.
• Collaborate with other managers across The Health Partnerships programs.
• Engage in cross-organization efforts, connecting project work to the broader Partnership.
• Other duties as assigned.

Hire, coach, and develop staff so they deliver on their key accountabilities, with high levels of employee engagement.

• Work with HR/Operations Director to oversee employee recruitment, onboarding, and retention processes.
• Supervise a core group of team members, monitor staff schedules, provide weekly individual and team check-ins.
• Promote organizational culture that encourages top performance and high morale guided by THPs core values of Trust, Collaboration and Innovation.
• Provide ongoing training opportunities for staff and support them in their professional growth.

• Ensure team members know and understand team objectives and expectations and work. together to achieve them through strong written and verbal communication skills.

Increase THPs positive impact on our communities by enhancing collaborative partnerships across programs, the care coordination team, and with community partners.

• Form trusting, collaborative relationships with community partners.

• Develop a strong referral network for care coordination clients.
• Identify new opportunities to partner with local and regional organizations and coalitions
• Collaborate with partner organizations to maintain inter-organization communication and cooperation.
• Attend multi-disciplinary meetings and community meetings.
• Participate in community events as needed.

Education/Experience:

• Bachelors degree or relevant experience required.
• Minimum of one or two years of clinical and/or care coordination experience, including experience supervising or managing employees.
• Strong background in customer service, case management, care coordination, or related human services work preferred.
• Education or relevant experience demonstrating strong analytical skills, including data tracking, reporting, documentation accuracy, program metric review, and process improvement.
  
• Experience maintaining accurate, confidential documentation and reporting, and supporting HIPAA-compliant practices preferred.

General Requirements & Qualifications:

• Strong problem-solving and analytical skills, with the ability to improve processes, streamline systems, and support operational efficiency.
• Ability to engage and collaborate with diverse stakeholders to advance shared community goals and initiatives.
• Skilled in reviewing, interpreting, and utilizing data to inform decision-making and program management.
• Demonstrated ability to build and maintain positive, professional relationships with colleagues, partners, and community members.
• Experience with conflict resolution, employee coaching, performance management, and disciplinary processes.
• Knowledge of healthcare delivery systems and care coordination models preferred.
• Ability to understand and manage budgets, financial reports, and program-related expenditures.
• Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities effectively.
• Experience identifying, tracking, and leveraging data to strengthen collaboration, outcomes, and program impact.
• Proficient in Microsoft Office Suite and database management systems.
• Experience working on cross-functional or collaborative projects preferred.
• Commitment to health equity, social justice, and treating all individuals with dignity, respect, and compassion.
• Ability to travel independently throughout the region, including during inclement weather conditions.
• Must possess a valid drivers license and maintain automobile insurance coverage of at least $300,000 per occurrence.

Working Conditions:

• This role includes a combination of office-based, community-based, and remote work.
• Regular travel throughout Routt, Moffat, and Rio Blanco counties is required.
• Flexible scheduling may be available based on program and team needs.
• Work location for administrative activity is in an accessible office environment.
• Daily activity is 80% sitting or standing with extended periods of typing at a keyboard, 20% walking with occasional stooping, bending, reaching, twisting.
• Office equipment would include a phone, computer, printer, and copier daily.
• Independent travel throughout the region, including during inclement weather.

Compensation:

This is an exempt position, compensated on a salary basis and ineligible for overtime pay for all hours worked over 40 in a work week, in accordance with applicable state and federal laws.

$67,000-$75,000 annually

Why Join The Health Partnership?

• Meaningful, community-centered work that directly impacts local residents.
• Collaborative and mission-driven team environment.
• Opportunity to improve access to care and health equity across Northwest Colorado.
• Flexible, relationship-focused work environment.
• Inclusive and supportive workplace culture.

Our Vision:

The Health Partnership is a trusted leader and community partner in helping all in the Yampa Valley have equitable access to health and well-being resources.

Our Mission:

To compassionately connect people to health and well-being resources so they thrive.

Our Welcoming Work Culture:
The Health Partnership is proud to be a neurodivergent, LGBTQ+, and culturally inclusive organization. We are committed to creating an environment where people of all backgrounds, identities, and abilities feel respected, supported, and empowered to thrive.