Crew Member/Customer Service Associate

Crew Member/Customer Service Associate

The Crew Member/Customer Service Associate works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other related functions. The SA ensures an exceptional customer experience that supports our vision to become fast casual to go with world class convenience.

Principal Duties:

• Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.
• Support and follow all safety and security initiatives.
• Ensure the proper execution of assigned foodservice programs and procedures.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
• Ensure the proper execution of all assigned store level marketing programs.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Replenish products and supplies to ensure in stock conditions at all times.
• Communicate with the management team regarding customer requests and vendor-related concerns.
• Complete other tasks as assigned by store management.

To perform the essential functions of a Customer Service Associate, the associate must perform all duties listed below:

1. Cash Register Area:

• Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.
• Maintain proper cash levels in register drawer.
• Stock and refill register area inventory.
• Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.
• Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons.
• Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, crouching, kneeling, pushing and reaching below waist.

Requirements:

• Occasionally lift weights up to 20 lbs.
• Constantly lift weights of up to 10 lbs.
• Frequently carry weights of up to 10 lbs within a small area.

2. Coffee Area:

• Work in the coffee area and observe coffee thermals to determine need for refills.
• Fill coffee basket with filter and coffee grinds; brew coffee.
• Carry coffee thermals from brewing area to coffee station as needed.
• Stock cups, lids, straws, coffee mixers and milk/cream on Coffee Island.
• Fill and maintain cappuccino machine.
• Keep entire coffee area clean.
• Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, reaching above the shoulder, and grasping firmly.
• Perform the following physical behaviors frequently during their shift: bending, stooping, squatting, pushing coffee cart.
• Perform the following physical behaviors occasionally during their shift: climbing step ladder in stock.
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

Requirements:

• Frequently lift up to 18 lbs
• Occasionally carry up to 20 lbs., 30-40 feet.
• Frequently carry minimum weights.

3. Other Job Duties

• Retrieve cardboard boxes of coffee bags from stock room and carries to coffee station.
• Use sharp appliance to open seal on taped cardboard boxes.
• Use cutter to rip open coffee bags.
• Take out trash.
• Work Oven Station
• Refill all food station items, including cheeses, meats, bagels, muffins, etc.
• Assemble food product and place items on a tray.
• Place food product in a pre-heated oven; remove food product when finished and build to completion.
• Place food product in appropriate container and bring completed product to register station under warmers.
• Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard.
• Keep work oven area stocked by moving product from freezer and/or cold box to the work station.
• Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, reaching above shoulder and grasping firmly.
• Perform the following physical behaviors frequently during their shift: pushing buttons.
• Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, climbing and balancing on step ladder and reaching below the waist.
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

Requirements:

• Constantly lift weights up to 10 lbs.
• Frequently lift weights of up to 12.5 lbs.
• Frequently carry weights of up 12.5 lbs within a 40 ft distance.

4. Other Job Duties

• Retrieve boxes of materials from stock room.
• Food Service
• Essential Job Duties
• Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard.
• Inspect all food items in deli to ensure the proper temperature and freshness. Maintain the quality of all food items.
• Check computer for orders and begin filling by making food according to customer specifications and requests.
• Wrap and ladle food orders. Hand orders to customers for purchase at register.
• Work with a variety of kitchen utensils and equipment including knives, ovens, steam tables, etc.
• Retrieve perishable items from refrigerator/freezer for replenishment and stocking.
• Perform general housekeeping, including dish washing and sweeping, etc.
• Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, grasping firmly and pushing buttons.
• Perform the following physical behaviors frequently during their shift: bending stooping, squatting, pulling drawers and reaching below the waist.
• Perform the following physical behaviors occasionally during their shift: climbing and balancing on step ladder, crouching, kneeling, pushing and reaching above the shoulder
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

Requirements:

• Occasionally lift weights up to 35 lbs.
• Continuously lift weights of up to 10 lbs.
• Occasionally carry weights of up 35 lbs within a 40 ft distance.

5. Other Job Duties

• Retrieve items from back stock room, carrying out to main floor.
• Clean spills.
• Additional Essential Job Duties
• Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals. Some housekeeping functions will require the use of a ladder.
• Complete outdoor housekeeping functions including cleaning, power washing, sweeping, picking up and emptying trash, and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.
• Stock shelves with products and supplies to ensure in stock conditions at all times including dry storage, deli area, refrigerated/freezer items and grocery items.
• Work in cold box and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move, and empty filled crates. Use a ladder when stocking higher shelves.
• Check expiration codes and inspect all items once during shift.