Parts Manager

Proctor Dealerships Parts Manager

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

Summary

Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

Essential Duties Include The Following. Other Duties May Be Assigned.

• Forecasts goals and objectives for the department, and strives to meet them. Reviews same with the General Manager.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the retail customers.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns 4-5 times per year.
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 75% of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals and reviews same with the Triad.
• Develops and administers a wholesale parts program to produce profit.
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends weekly managers meetings.
• Holds department meetings as needed.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to parts department employees.
• Monitor parts department employees' payroll records.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors reports such as DOC, and sales productivity.
• Develops and utilizes a lost sales tracking report. Reviews with Triad on a regular basis.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops and maintains good and professional working relationship with manufacturer personnel.
• Develops, enforce, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past-due accounts.
• Ensure that all parts department areas are kept clean and neat.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Ensures order of files, invoice files, and purchase order files are kept clean and up to date.
• Maintain filing system for warranty returns, invoices, credits, returns, and any other necessary files.
• At months end provide Triad & Controller with figures necessary to reconcile physical to financial inventory, such as credits pending, work in progress, invoices posted/not received, and parts received/not posted.
• Maintains professional appearance and demeanor.

Supervisory Responsibilities

Directly supervises employees in the Parts Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.