Resident Engineer - Columbus, Ohio

Who We Are Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and succeed together, offering flexibility to manage work and personal needs, bold moves, and a commitment to being a force for good. If you are looking to stretch and grow your career, our culture will embrace you and open opportunities with HPE. Job Description As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreements to ensure customer satisfaction and loyalty. You will provide direct post‑sales systems on‑site technical support for reactive and proactive customers, maintaining a high level of customer satisfaction by ensuring clear business and technical solution alignment and meeting customer needs. You will contribute to the company’s Total Customer Experience, revenue growth, profitability, and account retention. Location: Onsite at the customer’s office in Columbus, OH. Role Responsibilities Hold network information gathering workshops to understand the customer’s existing design and technical requirements for new designs. Understand the customer’s organizational structure and support processes to help maintain a sustainable network. Test new designs, features, and functionality in a laboratory environment and develop plans to implement and verify correct operation in the live network. Test patches and fixes to operating software and ensure correct implementation in pre‑production and live networks as per implementation plans. Troubleshoot equipment and network problems, open and track JTAC cases, and resolve pre‑ and post‑production issues. Raise equipment requests and Return Material Authorizations (RMAs) and track them through resolution. Produce written summary reports of the status of design projects, equipment, and network problems for the customer. Hold technology workshops to discuss problems, provide case status updates, and explain workarounds or solutions. Train customer design, implementation, and support personnel to configure and operate HPE/Juniper Networks products. Assist the customer in developing Network Operating and Equipment Operating Procedures. Support the production environment of HPE/Juniper products within the customer infrastructure. Support ongoing efforts to define best‑practice policies for HPE/Juniper product applications used by the customer. Peer with other Resident Engineers to share lessons learned and minimize risks associated with major network upgrades or changes. Develop secondary skills in other products in the HPE/Juniper product portfolio. Required Background and Qualifications Minimum 5 years of design, implementation, and operational experience in large‑scale IP networks. JUNOS CLI experience. Large‑scale experience with QFX, EX, switching, and routing. Prior work experience at a large enterprise or data center with EVPN/VXLAN. Experience with core routing (BGP, OSPF) protocols. Mist Wireless assurance experience. Experience with HPE/Juniper EZ‑LAG. Background in automation with Ansible, YAML, and HPE/Juniper PyEZ. Experience writing automation scripts in Python. Experience with design and deployment of routing and switching products within the customer infrastructure. Strong communication skills in crisis situations with all organizational levels (Engineering, Operations, CIO/CISO). Ability to refine and translate complex requirements and execute best‑practice solutions. Assistance with major network upgrades, maintenance windows, and network changes. Strong customer interface and presentation skills. Other tasks and duties as needed to support the customer and/or business. Technical certifications (JNCIS‑MistAI, Wireless; JNCIP‑MistAI). Ensure certifications are supported by demonstrable hands‑on, practical operational experience with Mist APs, Marvis AI, edge devices, and the Mist web UI. JNCIS, JNCIP, JNCIE, JNCIS‑MistAI‑Wired, CCNP, and CCIE are a strong plus. Experience and Expertise Preparation and validation of HPE/Juniper equipment configurations for new installations, network changes, and software upgrades. Development and maintenance of fault diagnosis procedures for effective fault resolution. Development and maintenance of network operational support procedures related to HPE/Juniper products. Assessment of network health based on HPE/Juniper products. Network testing to ensure proper operation of HPE/Juniper products. Implementation, integration, and migration planning. Validation and upgrade testing of HPE/Juniper products. Troubleshooting of network issues. Working knowledge to support use of the Mist API/Web UI, Marvis AI, and edge devices. Basic automation knowledge encompassing YAML and JSON templates plus HPE/Juniper PyEZ. Ongoing informal knowledge transfer related to HPE/Juniper products. Assistance to JTAC with open JTAC cases. Submission of problem reports as a technical liaison with HPE customer service and engineering groups. What We Can Offer You Health & Wellbeing We strive to provide a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones. Personal & Professional Development We invest in your career growth through programs designed to help you reach your professional goals, whether becoming an expert in your field or applying your skills to another division. Unconditional Inclusion We are unconditionally inclusive, celebrating individual uniqueness and valuing diverse backgrounds. We offer flexibility to manage work and personal needs, encourage bold moves together, and commit to being a force for good. Job Level Expert Salary The expected salary for this position ranges from USD 92,600 to 213,500 annually in Ohio. The listed salary reflects base salary; variable incentives may also be offered. Equal Opportunity HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit, and business need. Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities. Recruitment Fraud Alert HPE and its authorized recruitment agencies will never charge a registration or hiring fee and will never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat. Report any fraudulent communication to local authorities immediately. #J-18808-Ljbffr Hewlett Packard Enterprise