Program Manager

Job Description

Program Manager - Global Clients Americas (GCA)

Company: Securitas USA

Location: Remote - preferred in Columbus/Cincinnati, OH area

Travel: Extensive travel required, approximately 50%

Compensation: $120,000-$125,000 annually + $500/month car allowance + bonus potential


Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities

Lead, Influence, and Grow with a Global Security Leader

At Securitas, leadership is about more than managing day-to-day operations. It's about building trust, shaping the client experience, and making an impact that people can see and feel.

We're looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you'll be the key connection between our clients, our teams, and our business-driving service excellence, consistency, and continuous improvement.

If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale.

About the Role

We're looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global clients. In this role, you'll own the overall security program for your assigned account(s) - from strategy and service delivery to financial performance and continuous improvement.


You'll be the main point of contact for the client, making sure our services are consistent, proactive, and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction, retention, and growth.


What You'll Do

Strategic Leadership & Client Partnership

• Serve as the primary security advisor and relationship owner for assigned global client account(s).
• Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives.
• Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities.

Operational Excellence

• Ensure consistent, high-quality service delivery across all client locations.
• Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools.
• Support special events, emergency coverage, and new site start-ups or transitions.
• Drive standardization and continuous improvement of processes, post orders, and operating procedures.

Financial & Business Management

• Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance.
• Support strategic budget planning for guard services and security system deployments.
• Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions.

Teamwork & Global Coordination

• Build strong relationships with Securitas branches, alliance partners, and global service providers.
• Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices.
• Help develop and maintain a global service network that can support the client's evolving needs.

Innovation & Problem Solving

• Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions.
• Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value.

What We're Looking For

• Bachelor's degree preferred.
• At least 5 years of progressively responsible management experience in business management, security management, or a closely related field.
• Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment.
• Strong financial acumen, including comfort with P&L, budgeting, and performance metrics.
• Excellent relationship-building and communication skills, with the ability to influence at multiple levels.
• Comfortable with extensive travel (around 50%) and working across time zones and cultures.

Why Join Securitas?

• Be part of a global leader in security and safety solutions.
• Work in a rapidly evolving industry with access to modern tools and technology.
• Have a direct impact on client satisfaction, safety, and long-term partnerships.
• Join a supportive, collaborative team that values your ideas and initiative.
• Build a long-term career path with room to grow into larger programs and leadership roles.

Diversity, Equity & Inclusion

"Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

#AF-SSTA

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.


Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.


Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission:


Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.


Our Values:


Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Integrity:


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Vigilance:


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


Helpfulness:


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.