Customer Service Representative/ Scheduler

Benefits: Company parties Flexible schedule Training & development Benefits/Perks Flexible Schedule Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls Identify the reason for the customer’s call, collect relevant information, and schedule customers Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively This is a remote position. Compensation: $15.66 - $17.00 per hour About Affordable Appliance Repair Reap the benefits of Affordable Appliance Repair's natural affinity for repair, our industry training and twenty plus years of appliance repair experience. After years of dependable service and long after the manufacturer's warranty has expired, many are unprepared for when their range, dryer or refrigerator suddenly stops working. Experience a new service model for appliance repair with Affordable Appliance Repair: Know what you're getting and get the service you agreed to . With Affordable Appliance Repair, the service call is FREE when a repair is performed and there's no charge for determining the problem.