Printer Technician

Job TitleResponsibilities:On site (parks, resorts, and Disney buildings) MPS incident resolution for cast membersInstallation of new / replacement devicesPreparation and staging of new MPS devicesInc. Configuration, physical setup, testing, labelling etcWhere applicable, wiping of old devicesUpdating and maintaining documentationTicket management –manage all service level tickets that are assigned to individuals. Update and close ticketsPost Validation Support – Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software etcLift, carry and transport printer equipmentSkills:Proven 3-5 years of PC desktop/laptop field deployment work with large scale operationsProven 3-5 years of Print ManagementHP experience and certification is a plus3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange3-5 years hands on experience with Win 7, Win 10 and MAC OSExperience with Ticket monitoring systems (Service Now)Knowledge and experience of InTuneProficient use of Microsoft Office Products (word, excel, PowerPoint)Strong customer service skills (in-person and written)Effective communication skills (in-person and written)Ability to work under minimal supervisionAbility to work and multitask in a fast-paced and deadline-driven environmentDetail OrientedBehaviors:Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to customer appointmentsFrom the above, ensure you communicate when there is any deviation, both with supervisor and as needed customerThis role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilitiesOther:Have a full, clean driving licenseHave access to a roadworthy vehicle