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Bilingual Customer Service Representative

$43k - $46k

Creative Financial Staffing

Job Title: Bilingual Customer Service Representative
Location: On-site in Cuyahoga Falls, OH
Schedule: Monday-Friday
Salary: $43,000 - $46,000 depending on experience


Why This Opportunity Stands Out:

  • Join a respected manufacturer and distributor committed to delivering exceptional customer experiences
  • Be part of a company that values service excellence, collaboration, and shared success
  • Work in an environment where your ideas, feedback, and contributions are genuinely appreciated
  • Enjoy a positive, team-oriented culture that promotes work-life balance and employee support
Key Responsibilities of a Bilingual Customer Service Representative:
  • Serve as a trusted point of contact for customers by providing outstanding support in both Spanish and English via phone, email, and chat
  • Assist customers with product and service inquiries, order processing, billing questions, and account support
  • Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
  • Maintain accurate and detailed records of customer interactions and transactions
  • Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
  • Develop expertise in company products, services, and policies to provide informed and reliable support
Qualifications of a Bilingual Customer Service Representative:
  • Fluent in Spanish and English, with strong verbal and written communication skills in both languages
  • Customer service experience preferred
  • Excellent problem-solving abilities and a customer-first mindset
  • Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment
  • High school diploma or equivalent required; additional education is a plus



EB-1974407589
Vacancy posted 4 days ago
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