Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, arriving in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to patient medical information and that all releases comply with request authorization, company policy and HIPAA regulations. Position Highlights Onsite position in Livermore CA Full-time, Monday‑Friday 8:00 am‑4:30 pm Front‑desk processing of medical records requests – customer service Full benefits: PTO, Health, Vision, Dental, 401(k) savings plan, tuition assistance Tremendous growth opportunities locally and nationwide Responsibilities Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security of all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company’s and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as needed. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Manage patient health records, safeguard records and ensure compliance with HIPAA standards. Prepare new patient charts, gather documents and information from paper sources and/or electronic health record. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answer inbound and outbound calls. May assist with patient walk‑ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at specific site. May schedule pick‑ups. Other duties as assigned. Qualifications High School Diploma or GED. Ability to commute between locations as needed. Willingness to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Detail and quality oriented with accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision, responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast‑paced environment. Bonus Points If Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Pay: The estimated base pay range per hour for this role is: $24 – $24 USD. Health screening: To ensure the safety of patients and staff, the position requires post‑offer health screenings and proof of completion of vaccinations such as the flu shot, Tdap, COVID‑19, etc. Exemptions may be available on the basis of disability, medical contraindications to the vaccine, pregnancy, or religion. Employment: This job is not eligible for employment sponsorship. Equal Employment Opportunity: Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Datavant does not and will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Accommodations: Datavant is committed to providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the “Interview Accommodation Request” category. You will need your requisition ID when submitting your request, which can be found in the instructions available online. Privacy: For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr Datavant2