Hospitality Manager

Position: Hospitality Manager

About Safta’s Table:

At Pomegranate Hospitality, we are storytellers. Our purpose is to create memorable experiences by nourishing lifelong guests while fostering a safe, supportive workplace where our teams can thrive. Through food, beverage, and genuine hospitality, we build meaningful connections with our guests, our communities, and each other.

Our culture is rooted in four core values:   Shared Prosperity , believing success is achieved when our guests, teams, and stakeholders all win;   Accountability , taking ownership, embracing feedback, and continuously improving;   Resilient Problem Solving , approaching challenges with creativity and determination; and   Good Deeds , serving others through kindness, care, and genuine hospitality. These values guide every decision we make and define what it means to be part of the Pomegranate Hospitality team.

Our Mission & Core Values

At Safta’s Table, we strive to create a space where everyone feels welcomed, respected, and valued. Our mission is to foster an environment rooted in love, mutual respect, and equality—where both guests and team members feel at home.

Our core values guide how we work and who we are. We believe in continuous learning, treating everyone with fairness and respect, and empowering each other to grow. We show up reliably, communicate clearly, and bring passion to our craft. With a positive, supportive approach, we create a workplace and guest experience grounded in warmth, excellence, and genuine hospitality.

Job Overview:

The Hospitality Manager at Pomegranate Hospitality is responsible for supervising all daily restaurant operations, ensuring sanitation standards, and providing exemplary hospitality alongside the service staff. This role supports the General Manager in achieving guest and employee satisfaction. A strong understanding of the company's culture and values is essential to implement them consistently with every employee.

Key Responsibilities:

• Participate in the recruitment and retention of staff, including handling corrective actions, training, and fostering employee morale.
• Cultivate and maintain professional relationships with team members through a positive and team-driven work environment.
• Oversee daily service operations, ensuring smooth transitions and continuity between shifts.
• Monitor and maintain the dining areas, kitchen, and exterior grounds to uphold the restaurant's standards of cleanliness and orderliness.
• Assist the team training sessions to enhance service standards and ensure consistent delivery of high-quality service.
• Ensure team members are properly trained in safe work practices and procedures.
• Personally supervise the dining room to ensure quality service execution.
• Interact with guests frequently to ensure satisfaction, gather feedback, and address any concerns.
• Utilize service-related guest feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce complaints.

Experience/Skills:

• College degree preferred; Bachelor of Science in Hotel/Restaurant Management is desirable. A combination of practical experience and education will be considered.
• 1-3 years of management experience in a high-volume setting.
• A passion for food and restaurant operations, with a strong desire to impact customers and the business positively.
• A "can do" work ethic and the ability to serve as a role model.
• Ability to adapt and thrive in a fast-paced environment.
• Strong organizational skills and a high level of responsibility and reliability.
• Excellent communication and interpersonal skills, with exceptional problem-solving abilities.
• Proficiency in basic PC applications (Word & Excel) and experience with Toast is an asset.
• Strong business acumen and proficient math skills.
• Ability to stand for a 12-14 hour shift.

Physical Requirements:

• Standing for extended periods, often for the entire shift.
• Lifting and carrying items up to 25 pounds.
• Reaching, bending, and stooping to perform tasks around the bar area.
• Ability to work in a fast-paced environment with a high level of activity.

Joining the Safta’s Table team means becoming part of a family that is passionate about food, culture, and creating memorable experiences for our guests. If you share our values and are excited to contribute to a dynamic and supportive team, we invite you to apply and be a part of our story.