Store Manager

General Manager for Coffee Shop/Restaurant

Coffee Dose began in the corner of a hair salon and has grown into a family of SoCal cafés across Costa Mesa, Laguna Hills, Irvine, and Encinitas, home of our Brunch Club, with Palm Springs on the way. We make specialty coffee approachable and a lot more fun: house-made syrups, our own roast, functional lattes, and cheeky branding that reminds people not to take life too seriously. We’re looking for leaders who bring the same warmth and high standards to our team and our guests.

Job Summary: With a daily dose of positivity required, we are seeking a highly motivated, culture-first General Manager for our coffee shop / restaurant will be the driving force behind its success, responsible for all daily operations, team leadership, and the overall customer experience. This A.M. hotspot requires a hands-on leader who can maintain our high standards of quality, service, and brand integrity, while also driving profitability and fostering a positive and productive work environment. We welcome a bold, passionate, all-in leader who is ready to take us to the next level.

Key Responsibilities:

• Operational Excellence:
• Oversee all day-to-day operations of the coffee shop / restaurant, ensuring seamless service, efficient workflow, and adherence to all company policies and procedures.
• Maintain the highest standards of product quality, presentation, and consistency for all coffee, food, and merchandise offerings.
• Manage inventory, ordering, and vendor relationships to ensure optimal stock levels and minimize waste.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage equipment maintenance and troubleshoot operational issues promptly.
• Team Leadership & Development:
• Recruit, hire, train, and onboard a high-performing team of hourly employees and shift supervisors.
• Foster a positive, collaborative, and energetic work environment that motivates staff and promotes teamwork.
• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for staff development and growth.
• Create and manage employee schedules to ensure appropriate staffing levels while adhering to labor budgets.
• Address employee relations issues and ensure a fair and respectful workplace. Engage appropriate parties to ensure resolution.

Customer Experience:

• Champion an exceptional customer experience, ensuring every guest feels welcomed, valued, and satisfied.
• Actively engage with customers, solicit feedback, and resolve any concerns or complaints with professionalism and a solutions-oriented approach.
• Promote Company brand values and create a memorable atmosphere that aligns with our unique identity.

Financial Performance:

• Manage the store's budget, including labor costs, inventory, and operational expenses, to achieve profitability targets.
• Analyze sales data, identify trends, and implement strategies to increase revenue and customer traffic.
• Oversee cash handling procedures, daily deposits, and financial reporting accuracy.

Qualifications:

• Proven experience (4+ years) in a management role within a coffee shop, restaurant, or retail food service industry, preferably in a high-volume location.
• Strong understanding of coffee preparation techniques, industry trends, and food safety standards.
• Demonstrated leadership skills with the ability to inspire, motivate, and develop a team.
• Exceptional customer service skills and a genuine passion for creating positive guest experiences.
• Excellent communication (verbal and written), interpersonal, and problem-solving skills.
• Proficiency in managing inventory, scheduling, and POS systems.
• Ability to work a flexible schedule, including early mornings, weekends, and holidays, as required by the business needs.
• Strong organizational skills and attention to detail.

Employment Type and Schedule: Full-time, must be able to work weekends and holidays

Compensation and Benefits:

• $80,000 to $95,000/yr DOE
• Competitive health insurance benefits including medical, dental and vision
• Meal Benefits
• NO LATE NIGHTS
• 401k retirement program

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance