Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
As a lifelong Anderson resident, I’m passionate about serving my community and helping people protect what matters most. I began my career with State Farm in 2015 and take great pride in leading a high-performing, growth-minded team. I’m a proud graduate of Clemson University, where I earned both my Bachelor’s and Master’s degrees in Communication Studies. My roots here run deep — from captaining the tennis team at TL Hanna High School to now leading an agency that truly makes a difference in people’s lives.

Our office is built on collaboration, professional development, and a shared drive for excellence. Training and coaching are at the heart of what I do — not just to develop skills, but to help my team grow personally and professionally. We regularly host trainings, team discussions, and even book clubs focused on personal growth. I’m not a micromanager — I see my role as a coach, here to elevate and empower.

Our team includes several aspirants preparing for future leadership roles, creating plenty of room for advancement. We’re proud to be a Chairman’s Circle qualifying agency for the past two years, and we celebrate success together. Team members enjoy a matching 401(k), and when we hit our team goals, we wrap up early on Fridays at 3:30 PM.

If you’re motivated, eager to grow, and want to be part of a winning culture that values learning, teamwork, and achievement, this could be the perfect place to build your future.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Parker Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.