Residential Account Manager

Location: Bay Springs, MS 39422, United States Contact: View phone number on click.appcast.io BASIC JOB SUMMARY The main purpose of this job is to grow the residential customer base through new accounts, add‑on sales, and service upgrades in our local market area as well as fringe area build‑out. The role requires familiarity with advanced industry concepts, practices, and procedures, and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. ESSENTIAL JOB FUNCTIONS Grow, service, and retain a residential customer base in a fast‑paced and competitive environment. Sell into fringe market areas to expand and grow the residential base. Stay abreast of company products and industry trends to best meet customer needs. Continuously improve communication, negotiation, and closing skills to interpret customer needs while effectively promoting company products/services and securing service agreements to obtain revenue growth. Update and maintain customer account information with notes, calls, documents, spreadsheets, and reporting documents. Maintain up‑to‑date customer record information, including contact information, updated CPNI, email, and alternate phone contacts as necessary. Interact with customers to build relationships that promote satisfaction in TEC brands and products, leading to referrals. Research, prepare, and present solutions for residential customers, including voice, data, and Wi‑Fi management. Coordinate and assist Sales and Customer Relations to ensure customer satisfaction and security. Attend chamber events, community‑sponsored events, and TEC marketing events as a TEC representative. Remain flexible in work scheduling to achieve necessary call results. Work effectively as a team player with customers, the business sales team, and other TEC departments. REQUIREMENTS Education / Experience: A high school diploma or equivalent is required; a two‑year associate degree from a junior college is preferred. A minimum of one year of computer experience and experience with Microsoft Office applications is preferred, as is prior outbound call‑center, inside‑sales, or related sales experience. Strong organizational skills are required. The candidate must manage multiple and competing deadlines, demonstrate enthusiasm for learning new sales techniques, and possess excellent written and verbal communication skills. EEO STATEMENT TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable federal, state, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. In addition, equal employment opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to treating all employees with dignity and respect and maintaining a nondiscriminatory workplace. #J-18808-Ljbffr