Senior Business Analyst - E-ISAC

Our Company The Electricity Information Sharing and Analysis Center (E-ISAC ) was formed in 1999 in response to Presidential Decision Directive 63. The E-ISAC, in collaboration with the Department of Energy (DOE) and the Electricity Subsector Coordinating Council (ESCC), is designed to serve as the primary security communications channel for the electricity industry. Its vision is to become a world-class, trusted source of quality analysis and rapid sharing of security information for the electricity industry, and its mission is to reduce cyber and physical security risk to the electricity industry across North America by providing unique insights, leadership, and collaboration. By fulfilling the vision and mission, E-ISAC will enhance the industry's ability to prepare for and respond to cyber and physical security threats, vulnerabilities, and incidents. Our Company The Electricity Information Sharing and Analysis Center (E-ISAC ) was formed in 1999 in response to Presidential Decision Directive 63. The E-ISAC, in collaboration with the Department of Energy (DOE) and the Electricity Subsector Coordinating Council (ESCC), is designed to serve as the primary security communications channel for the electricity industry. Its vision is to become a world-class, trusted source of quality analysis and rapid sharing of security information for the electricity industry, and its mission is to reduce cyber and physical security risk to the electricity industry across North America by providing unique insights, leadership, and collaboration. By fulfilling the vision and mission, E-ISAC will enhance the industry's ability to prepare for and respond to cyber and physical security threats, vulnerabilities, and incidents. The E-ISAC is a member-focused organization that interacts with and requires the support of a broad spectrum of stakeholders, including electricity industry asset owners and operators, governmental organizations, industry trade associations, research organizations, and supply chain vendors. Its primary focus is on security issues at the bulk power and local distribution system levels and strengthening cross-sector resilience. The E-ISAC is operated by NERC and is organizationally isolated from NERC’s enforcement processes. Our Mission The vision for the ERO Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. Your Impact The Senior Business Analyst serves as a bridge between E-ISAC business stakeholders and the Data Analytics team, helping translate business needs and operational challenges into clear requirements, actionable analysis, and effective solutions. Working closely with stakeholders, data analysts, project managers and technical partners, the role evaluates business processes, identifies opportunities for improvement, supports the development of metrics and reporting, and helps ensure analytics and technology solutions deliver meaningful business value. The Senior Business Analyst brings strong critical thinking, communication and problem-solving skills to help turn data and business needs into informed decisions and measurable outcomes. Reports To: Manager – Data Science & Analytics Your Role Business Analysis & Requirements: Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Elicit, analyze, document, and validate business, functional, reporting, and data requirements, translating them into clear user stories, acceptance criteria, process flows and technical specifications. Data Analysis & Insights: Conduct exploratory analysis to assess business performance, identify trends and issues, and support informed decision making. Help define and maintain KPIs, metrics, business rules, and reporting requirements that provide meaningful insight into E-ISAC programs and operations. Process Improvement & Solution Design: Evaluate current-state and future state business processes and identify opportunities to improve efficiency, effectiveness, automation, and user experience. Support business cases and cost-benefit analyses and assess the potential impact of risks of proposed solutions. Stakeholder Engagement and Collaboration: Serve as a connector among business stakeholders, the Data Analytics team, project managers, and technical partners. Facilitate requirements, discussions, solution demonstrations, stakeholder reviews, and feedback sessions to maintain alignment from initial need through implementation. Solution Delivery & Continuous Improvement: Support prioritization and delivery of analytics and technology solutions, identify data-quality and reporting gaps, monitor implemented solutions, gather stakeholder feedback, and recommend enhancements that increase business value and user adoption. Documentation & Communication: Maintain clear requirements, process documentation, decision logs, and other project artifacts. Communicate analytical findings, recommendations, business impacts, and project updates effectively to both technical and non-technical audiences. Other duties as assigned. Qualifications The successful candidate will have at a minimum: Goal oriented with strong critical thinking skills, curiosity, desire to learn, and passion to solve complex issues and problems 7+ years of experience as a Business Analyst, Data Analyst, Business Systems Analyst, or similar role supporting business and technology initiatives. Bachelor’s degree in system analysis, business, computer science, information systems, or equivalent degree Experience eliciting, documenting, and validating business and functional requirements. Experience facilitating meetings, workshops, and requirements gathering sessions with diverse stakeholder groups. Experience translating business needs into user stories, process flows, technical specifications, and acceptance criteria. Strong analytical and problem-solving skills with the ability to identify business process improvement opportunities. Demonstrated ability to independently analyze data using SQL to identify trends, validate requirements, investigate business issues, and support KPI development. Desire and ability to work both independently and collaboratively with teams and to support multiple assignments concurrently. Excellent written and verbal communication skills and ability to communicate effectively with both technical and non-technical audiences. Preferred Candidates Will Also Have Experience supporting analytics, business intelligence, data science, or data engineering teams. Knowledge of data governance, data quality, and master data management concepts. Familiarity with Azure DevOps. Experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms. Familiarity with Microsoft Azure data, AI, and machine learning services, or similar cloud-based analytics platforms. Experience with Artificial Intelligence technologies, including prompt engineering, model training and tuning, and large language models (LLMs). Other A background check will be conducted prior to employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position has been classified as exempt. The position may be based remotely but must be able to travel to NERC offices or meeting locations if needed. Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies. Our Culture Declarations Everyone at NERC is a leader. We are accountable personally and organizationally to deliver on commitments. We develop ourselves and people in the organization to ensure that NERC realizes its strategic objectives. We are resilient and adaptable to the challenges and needs of the business and our team. We exude a growth mindset and empower teams to take risks. We build collaborative relationships within NERC, the ERO, and the stakeholders of NERC. We exemplify NERC cultural behaviors: Reward high-quality, creative, and innovative work Attract, engage, and retain top talent Value and respect diverse perspectives Provide a safe, inclusive, and collaborative work environment Form strong relationships within the company, and with the ERO Enterprise We demonstrate curiosity in a wide variety of areas and are open to exploring new situations, knowledge, and opportunities for growth and development. We demonstrate an anticipatory mindset, preventing problems and building contingencies where appropriate. We are champions for diversity and inclusion, seeking out and values diverse perspectives. We value well-being, prioritizing collaboration, engagement, and connection among our team. #J-18808-Ljbffr North American Electric Reliability Corporation (NERC)